International Customer Support

2 days ago

Gurugram Haryana, India SkillsKonnect Global Private Limited Full time

**Role Title: International customer support**

**Reports To**: Team Leader

**WHAT YOU WILL DO**

**WHAT YOU WILL BE RESPONSIBLE FOR**

Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.

Be a first point of contact to handle and resolve customer enquiries with accurate information.

Evaluate problems of the customers and provide logical lasting solutions.

Identify and escalate issues appropriately and ensure a timely response.

Ensure best in class customer satisfaction (CSAT)

Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.

Ensure escalations are followed up within specified timeline.

Go the extra mile to WOW each Customer you connect with

Build customer loyalty by follow-up of customer calls.

Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.

Schedule adherence as per business requirements

Works effectively within the team and contributes to a healthy team-oriented environment.

Completes assigned tasks within given deadlines.

**WHAT YOU WILL NEED TO SUCCEED**

Minimum Diploma Degree /bachelor’s degree

Minimum 1 years of International customer adviser experience in a Soft Skill driven environment

Good English language skills required. (Arabic language skills preferred)

Good problem-solving skills

Strong interpersonal and organizational skill

Good computer skills in all MS Office packages

Comfortable to work within an agile team

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Typing speed - 30 to 40 wpm

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)
- Arabic (preferred)

**Location**:

- Gurgaon, Haryana (required)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

  • International Customer Support

    21 hours ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions. **Eligibility**: - 1 plus year of experience in International Customer Support - Excellent communication skills **Educational Qualification**: **Any Graduate** **Compensation**:...

  • International Customer Support

    22 hours ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **International Customer Support** Graduate/Undergraduate min. 6 months of chat experience Rounds: - HR round - Writex - 55 and above score required - Ops round **Salary upto 26000 in hand** PLI - 3,000 No PF and ESI deduction Apprenticeship program Age upto 30 years **NEED IMMEDIATE JOINERS ONLY** Transport as per international process **CALL HR...

  • International Customer Support

    1 week ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **International Customer Support** Job Details: - 5 days working - 2 Rotational off - Rotational shifts - Both Side cabs - Salary: up to 35k ctc - Location : Gurgaon - Age upto 35 years ** NEED IMMEDIATE JOINERS ONLY** - Under Graduate / Graduate both can apply - fresher / experience both can apply - Experience Should be international process (voice / non...

  • International Customer Support

    22 hours ago

    Gurugram, Haryana, India XYZ Digital Private Limited Full time

    Job Profile: - International Customer Support Executive **Qualifications/Skills**: - Minimum Graduate - Typing Speed up to 30 - 25 WPM - Good Communication skills - Ability to stay organized, have strong attention to details and Quick learner - Computer Proficiency is a must **Experience Required**: - 02-to-03-year experience required in Customer...

  • International Customer Support

    21 hours ago

    Gurugram, Haryana, India Kareer Hubb Full time

    Hiring for **International customer support** - Salary upto 40k - 5 days working - Both side cabs - Rotational shifts - Meals provided by company **Job Types**: Full-time, Permanent Pay: Up to ₹40,000.00 per month **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (preferred) Work Location: In...

  • Customer Support Experience

    2 weeks ago

    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Position**: Customer Experience Executive **Experience Required**: Minimum 1 year in International Customer Support (Voice) with Upselling experience **Key Responsibilities**: - Handle international customer queries through calls with professionalism and empathy. - Provide accurate information, resolve issues, and ensure high-quality customer...

  • International Customer Support Executive

    1 week ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process** **Work Mode**: Work From Office **Position**: International Customer Support executive **Skillset**: Excellent communication in English (verbal and written communication skills) **Qualification** :Graduate from any field **Interview mode**: HR Round; Ops Round and Client Round **Experience**: Experience in...

  • International Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Precise Infotech Solution Full time

    **Job Title**: International Customer Support Executive **Location**: Gurgaon **Work Mode**: Work from Office / Remote **Shift**: Rotational / Night Shifts (as per business requirement) **Job Summary**: **Key Responsibilities**: - Resolve customer issues efficiently while maintaining a professional and empathetic approach. - Escalate complex issues to...

  • International Customer Support Assistant

    2 weeks ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Profile: Customer Service Agent (International Voice Process) **HR - 9560932363** **Salary**: Up to 35k ctc Location: Gurgaon Sec 18 Shift: Rotational shift with rotational offs Benefits: Cabs **Job Type**: Full Time (WFO) Experience: Min 6 months in tech support or customer service in international process **Responsibilities**: - Manage large...

  • Customer Support Officer

    2 weeks ago

    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Job description: International Customer Service (Voice Process).** **Work Location: Gurgaon - Sector 21.** **Eligibility Criteria: - Education: UG / Graduate / Post Graduate (UG freshers not eligible).** **Experience**: - 0-3 years in International Customer Service Voice process. - Excellent communication skills in English. **Roles &...