International Customer Support

4 days ago

Gurugram Haryana, India SkillsKonnect Global Private Limited Full time

**Role Title: International customer support**

**Reports To**: Team Leader

**WHAT YOU WILL DO**

**WHAT YOU WILL BE RESPONSIBLE FOR**

Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.

Be a first point of contact to handle and resolve customer enquiries with accurate information.

Evaluate problems of the customers and provide logical lasting solutions.

Identify and escalate issues appropriately and ensure a timely response.

Ensure best in class customer satisfaction (CSAT)

Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.

Ensure escalations are followed up within specified timeline.

Go the extra mile to WOW each Customer you connect with

Build customer loyalty by follow-up of customer calls.

Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.

Schedule adherence as per business requirements

Works effectively within the team and contributes to a healthy team-oriented environment.

Completes assigned tasks within given deadlines.

**WHAT YOU WILL NEED TO SUCCEED**

Minimum Diploma Degree /bachelor’s degree

Minimum 1 years of International customer adviser experience in a Soft Skill driven environment

Good English language skills required. (Arabic language skills preferred)

Good problem-solving skills

Strong interpersonal and organizational skill

Good computer skills in all MS Office packages

Comfortable to work within an agile team

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Typing speed - 30 to 40 wpm

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)
- Arabic (preferred)

**Location**:

- Gurgaon, Haryana (required)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

  • Customer Support Intern

    12 hours ago

    Gurugram, Haryana, India Triedge Solutions Full time

    Position : Customer Support Intern Location **:Gurugram** **Job Role**: - Excellent communication and interpersonal skills. - Basic understanding of customer service principles. **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

  • Customer Support Intern

    2 weeks ago

    Gurugram, Haryana, India ANS Commerce Full time

    Company name - ANS Commerce( A Flipkart Group Entity) Position Name - CS Interns - Location: Gurgaon (Work From office) - Role and responsibilities: ▪ Identify customer needs and help customers use specific features ▪ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) ▪ Update our internal...

  • International Customer Support

    1 day ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions. **Eligibility**: - 1 plus year of experience in International Customer Support - Excellent communication skills **Educational Qualification**: **Any Graduate** **Compensation**:...

  • International Customer Support

    1 day ago

    Gurugram, Haryana, India Kareer Hubb Full time

    Hiring for **International customer support** - Salary upto 40k - 5 days working - Both side cabs - Rotational shifts - Meals provided by company **Job Types**: Full-time, Permanent Pay: Up to ₹40,000.00 per month **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (preferred) Work Location: In...

  • International Customer Support

    1 day ago

    Gurugram, Haryana, India XYZ Digital Private Limited Full time

    Job Profile: - International Customer Support Executive **Qualifications/Skills**: - Minimum Graduate - Typing Speed up to 30 - 25 WPM - Good Communication skills - Ability to stay organized, have strong attention to details and Quick learner - Computer Proficiency is a must **Experience Required**: - 02-to-03-year experience required in Customer...

  • International Customer Support Assistant

    2 weeks ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Profile: Customer Service Agent (International Voice Process) **HR - 9560932363** **Salary**: Up to 35k ctc Location: Gurgaon Sec 18 Shift: Rotational shift with rotational offs Benefits: Cabs **Job Type**: Full Time (WFO) Experience: Min 6 months in tech support or customer service in international process **Responsibilities**: - Manage large...

  • International Customer Support Associate

    1 week ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    This is a full-time on-site role for an International Customer Service Specialist in Gurugram. The role involves providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service on a daily basis. **Qualifications**: - Customer Support, Customer Satisfaction, and Customer Service skills -...

  • Customer Support

    1 day ago

    Gurugram, Haryana, India cocentrus Full time

    We are Hiring for **Customer Support** Profile for **Gurgaon** location. Please find the Job responsibility as below: - **Job Profile** : Customer Support **Experience** : 1 to 2 Years **Location**: Gurgaon **Shifts**: US Shift **Working Days**: Monday to Friday **Budget** : 3.5LPA **Key Roles And Responsibilities: - ** - Address customer concerns,...

  • International Customer Support

    6 days ago

    Gurugram, Haryana, India Elite Business Solutions Full time

    **Job Title**: International Customer Support Executive (CSE/TSE) **Company**: Intentional Campaigns **Location**: Gurgaon (Work from Office) **Work Schedule**: 5 days a week **What We Offer**: - **Position**: CSE & TSE - **Location**: Gurgaon (Work from Office) - **Shift**: Rotational shifts - **Schedule**: 5 days a week **What We’re Looking...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...