Customer Support Intern
22 hours ago
Company name
- ANS Commerce( A Flipkart Group Entity)
Position Name
- CS Interns
- Location: Gurgaon (Work From office)
- Role and responsibilities:
▪ Identify customer needs and help customers use specific features
▪ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
▪ Update our internal databases with information about technical issues and useful discussions with customers
▪ Monitor customer complaints on social media and reach out to provide assistance
▪ Share feature requests and effective workarounds with team members
▪ Inform customers about new features and functionalities
▪ Follow up with customers to ensure their technical issues are resolved
▪ Gather customer feedback and share with our Product, Sales and Marketing teams
▪ Assist in training junior Customer Support Representatives
- Skill set required: Good communication skills, street smart, analytical skills, documentation skill
**Job Type**: Internship
Pay: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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