Customer Support Intern

2 weeks ago

Gurugram Haryana, India ANS Commerce Full time

Company name
- ANS Commerce( A Flipkart Group Entity)

Position Name
- CS Interns
- Location: Gurgaon (Work From office)
- Role and responsibilities:
▪ Identify customer needs and help customers use specific features

▪ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

▪ Update our internal databases with information about technical issues and useful discussions with customers

▪ Monitor customer complaints on social media and reach out to provide assistance

▪ Share feature requests and effective workarounds with team members

▪ Inform customers about new features and functionalities

▪ Follow up with customers to ensure their technical issues are resolved

▪ Gather customer feedback and share with our Product, Sales and Marketing teams

▪ Assist in training junior Customer Support Representatives
- Skill set required: Good communication skills, street smart, analytical skills, documentation skill

**Job Type**: Internship

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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