Customer Support

4 days ago

Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

**Job detail: Customer Support (International)**

**Location -Gurgaon**

**Qualification -Any graduate**

**Experience-1+Years**

**Working days -5 Days**

**Shift -UK Shift**

**What we do**:We’re a people business, not just a technology business. Our job is to get to know our customers intimately and tailor solutions that help them achieve their specific goals. That’s why we’ve partnered with the world’s leading technology and communications partners so our customers can pick of the best solutions on the market. And it’s all delivered through our OneCloud platform.

**Key Responsibilities**:

- Manage a portfolio of accounts
- To provide support to our customers, the sales teams and members of your own team
- Display a polite and professional telephone manner at all times
- Attend meetings with potential and existing customers
- To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future
- Managing relationships at all points up to Directorlevel
- Escalation point for every eventuality - inspiring confidence in the customer as the ‘go-to’contact
- To manage and maintain bespoke and complex accounts, each with varying requirements
- Bespoke reports generated each month for selected customers
- Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query

**Key Challenges**
- Keeping up to date with market trends and changes in the industry
- Time management - must be able to prioritise between active clients and back officeadministration
- Learning and keeping up to date with role processes and Onecom systems
- Building and managing internal relationships with other teams and departments
- Must be able to stay calm and positive when dealing with challenging customers
- Create bespoke reports for clients

**Core Competencies**
- Excellent communication and organisational skills
- Must be able to work well under pressure and remain clam in stressful situations
- Customer focused and passionate about service
- A proactive approach
- Ability to work to strict deadlines and prioritise workload
- Attention to detail and accuracy
- Ability to retain knowledge
- Excellent telephone manner including listening
- Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit
- A confident and persuasive manner
- Strong organisational and negotiation skills
- Strong problem-solving skills

Pay: ₹550,000.00 - ₹650,000.00 per year

Schedule:

- UK shift

Work Location: In person

**Speak with the employer**
+91 9871329791

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