Customer Support Representative

20 hours ago

Gurugram Haryana, India Pluch Designs Full time

Job Title: Customer Support Representative

**Job Description**:
We are seeking a friendly, professional, and customer-focused individual to join our team as a Customer Support Representative. This role will involve assisting customers with inquiries, troubleshooting issues, and providing top-tier service across various communication channels.

Key Responsibilities:

- Problem Solving: Resolve customer issues efficiently, offering appropriate solutions or escalating complex matters to higher-level support teams.
- Product Knowledge: Maintain an in-depth understanding of our products/services to effectively address customer concerns and promote positive customer experiences.
- Documentation: Accurately document customer interactions, track issues, and follow up as necessary to ensure complete satisfaction.
- Feedback & Improvement: Collect customer feedback and suggest improvements to internal processes and product offerings to enhance overall customer satisfaction.
- Maintain Professionalism: Provide courteous and professional service at all times, even in challenging situations.

**Requirements**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service or support roles.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to handle a high volume of inquiries while maintaining attention to detail.
- Proficiency with customer support software, CRM systems, and basic office tools.
- Strong interpersonal skills and a positive attitude.
- Ability to work independently and as part of a team.

Preferred Qualifications:

- Experience in Fashion/ E-commerce Industry is a plus
- Multilingual abilities are a plus
- Experience with live chat and ticketing systems

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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