Customer Support Representative {csr}

1 day ago


Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Key Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction

.Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.
- Provide feedback on the efficiency of the customer service process.
- Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.

**Required Skills & Qualifications**:

- Bachelor's degree in any discipline (preferred)

.Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.

**Preferred Qualifications**:

- Experience in telecom, BPO, and Telesales industries is a plus.
- Fluency in English and Hindi

**contact no. 9430049665**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,365.63 - ₹31,184.38 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 6207113459



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