Customer Support Representative

2 days ago

Hyderabad GPO Hyderabad Telangana, India Hurak Full time

**About Company**

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.

**Position Title**: Customer Support Representative

**Timing**: 2:00 PM to 11:00 PM.

**Job Type**: Remote

**Responsibilities**
- Handle Queries, Requests and Complaints from customers tactfully.
- Follow standard processes and procedures when it comes to providing the solution.
- Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
- Achieve superior customer engagement and ensure a significant improvement in customer experience.
- Must be able to overcome objections and handle customer pushback.

**Qualifications**
- Bachelor's degree or relevant work experience
- Proficiency in English skills, both writing and verbal
- 1 or 1+ year of experience, Fresher’s can also apply.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

- Expected Salary?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

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