CSR - Customer Service Representative

3 weeks ago

Gurugram, India ClaimBuddy Technologies Pvt Ltd Full time

At ClaimBuddy Technologies, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We're seeking a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions with a friendly and helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as opportunities may arise to promote the company's products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Required skills and qualifications

  • Graduate and post graduate
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems, alleviate conflicts, and escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Ability to work individually and as a team member

Job Type: Permanent

Pay: ₹24, ₹34,608.66 per month

Benefits:

  • Health insurance

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

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