Customer Service Representative

3 weeks ago

Gurugram, India Yaper Full time

Job Title: Customer Service Representative - Fresher

Location: Remote

Open positions: 2

About Yaper:

At Yaper, we help people turn their credit cards into assets and start a second income stream. Our app allows users to use their credit cards wisely and earn rewards and cash back.

Yaper was founded in the year 2019 and is based out of Gurgaon.

As we continue to grow, we are looking for enthusiastic individuals to join our sales team.

Job Description:

We are seeking a driven and energetic Customer Service Representative (Fresher) for a full-time remote role to join our dynamic support team. This role is perfect for someone who is eager to start a career in customer service. As a Customer Service Representative, you will be responsible for handling incoming calls, addressing customer enquiries on chat, e-mail and calls, and escalating and providing solutions to customer issues.

Key Responsibilities:

  • Handle incoming customer calls and do outbound calls for user retention.

  • Assist customers with enquiries about products/services.

  • Escalate and resolve customer issues and complaints promptly over calls/e-mail/chat.

  • Document and update customer records based on interactions.

  • Provide accurate information and support to customers.

  • Collaborate with team members to improve customer service.

Job Requirements:

  • Bachelor's degree in any field.

  • Excellent communication skills, both verbal and written.

  • Quick-thinking and adept at finding solutions.

  • Ability to work in a fast-paced environment.

  • Proficient in Microsoft Office Suite and Google Workspace.

  • Ability to work independently and as part of a team.

*Experience in the fintech industry and CRM tools (Tawk) is a plus.

**Your own device and a good internet connection are a must.

+This job post is only for FRESHERS. Please freshers only apply.

What We Offer:

  • Comprehensive training and mentorship programme.

  • Opportunities for career growth and development.

  • A supportive and collaborative team environment.

  • 3 months probation with a full-time offer based on performance.

How to Apply:

If you are excited about starting your career in customer service and are ready to join a dynamic team, we would love to hear from you.

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