Customer Service Representative
16 hours ago
Job Description: Customer Care Service
Position: Customer Care Service Representative
About the Company:
VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and customer-focused individuals to join our team as Customer Care Service Representatives.
Roles & Responsibilities:
1. Handle Customer Inquiries: Respond promptly to customer inquiries and provide accurate information about products.
2. Resolve Issues: Address and resolve customer complaints and concerns in a professional and empathetic manner.
3. Order Processing: Assist customers with placing orders, processing payments, and updating order status.
4. Product Knowledge: Develop a comprehensive understanding of VLEBazaar's product catalog.
5. Communication: Communicate effectively with customers.
**Requirements**:
- Excellent communication skills, both verbal and written.**
**- Familiarity with e-commerce platforms and customer relationship management.**
**- Graduation in any discipline (prior customer service experience is a plus but not mandatory).**
**- Basic computer and internet skills.**
**- Willingness to work at the company's office location in Gurugram, Haryana.**
**PREFER DELHI-NCR CANDIDATES ONLY**
**Salary Range: INR 12,000 to INR 15,000 per month (based on experience and performance)**
Office Location:
Block X, 52, DLF Cyber City, Gurugram, Haryana, 122002
**Salary**: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
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