Customer Service Representative

2 weeks ago

Gurugram Haryana, India Orange shark Full time

Brief Description:
- The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions, handling complaints. The call centre representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.

Position Name: - Customer Service Executive

Job Profile:
- Analyze Customer problems and providing solutions using the knowledge based
- Assist less experienced representatives as necessary
- Diagnose customer issues through process of elimation by asking probing questions
- Document issues appropriately based on existing guidelines
- Explain service contract provisions to dissatisfied customers
- Provide easily understood answers adapted to the customers situation
- Adherence to the Standard Operating Procedure and follow the scripts
- Maintains and improves quality results by adhering to standards

Pay: ₹10,492.69 - ₹27,426.82 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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