Customer Service Representative

2 days ago

Gurugram Haryana, India 10x Growth Accelerator Full time

**Job description**

**------------------------------------**

**Answering the interview call is essential. If you can't commit, please don't apply.**

**You will receive a brief interview call within 3-5 days, so please stay alert.**

**If selected, you must attend a WALK-IN interview in Kharadi Pune**

**Proficient or Excellent English & Confidence Required**

**---------------------------------**

**Gurgaon**

**job Description (JD) - Non-Voice Process -CHAT**

**Position: Customer Support Executive (Non-Voice Process)**

**Location: Gurgaon**

**Salary: Upto INR 35,000 CTC + Incentives up to INR 15,000Shift**

**Experience: Minimum 6 months experience required**

**Typing Speed: Minimum 30 words per minute (WPM)**

**Responsibilities**:
**Chat Process**:
Respond to customer queries via chat professionally and promptly.

Maintain high accuracy and efficiency in chat support.

Follow company guidelines for customer engagement.

Ensure timely responses and resolution of customer concerns.

**Escalation Desk**:
Address escalated customer issues and ensure proper resolution.

Coordinate with different teams to resolve high-priority concerns.

**Social Media Support**:
Manage and respond to customer queries on social media platforms.

Maintain brand reputation by addressing complaints and feedback effectively.

Senior Role (Age: 32 Years & Above):
**Salary: INR 35,000 CTC + INR 31,400 Incentives + INR 15,000 Incentive**

**Training Duration: 20 days**

Manage and oversee customer service operations for improved efficiency.

**Requirements**:
Excellent English communication skills.

Ability to type a minimum of 30 words per minute (WPM).

Strong problem-solving and multitasking abilities.

**Selection Process**:
HR Round

Operations Round

AMCAT (Minimum 60% required)

Pay: ₹23,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Live chat: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Radical Minds technologies pvt ltd Full time

    We are looking for a customer-oriented service representative for our company. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India Vami Tech Solutions Private Limited Full time

    We are hiring a customer service representative to manage customer queries and complaints. **Responsibilities** - Responding promptly to customer inquiries - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Keeping records of customer interactions, transactions - comments, and complaints -...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • Customer Service Representative

    6 days ago

    Gurugram, Haryana, India Millennium Skill Assessor PVT ltd Full time

    POST - CUSTOMER SERVICE REPRESENTATIVE QUALIFICATION- B.SC/B.TECH TEXTILE SALARY - 25K-30K LOCATION - GURGAON Customer Service team B.Tech (Textile) and B.SC. graduates are preferable. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift Supplemental...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Logic Planet IT Service Pvt Ltd Full time

    Key Responsibilities: Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures. Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Product Knowledge: Stay...

  • Customer Service Representative

    5 days ago

    Gurugram, Haryana, India Global TechHunt Services Full time

    Job description As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving,...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India Kareer Hub Full time

    Hiring for Customer Support Representative. - Salary upto 25,000/ - Good Incentives Day Shifts 6 Days working Location: Gurgaon Undergraduate/ Graduate/ Fresher/ Experienced anyone can apply - Bengali - Kannada - Marathi - Tamil - Telugu - Malayalam **Call Priyanshi : 9650005227** **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00...

  • Customer Service Representative

    2 weeks ago

    Gurgaon H.O, Gurugram, Haryana, India The Haelli Full time

    **Role & responsibilities**: This is a full-time on-site role for a Customer Service Representative at The Haelli in Gurgaon. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, enhancing overall customer experience on a day-to-day basis through calls, wats app texts, and resolving...