Customer Service Representative

4 days ago

Gurugram Haryana, India 10x Growth Accelerator Full time

**Job description**

**------------------------------------**

**Answering the interview call is essential. If you can't commit, please don't apply.**

**You will receive a brief interview call within 3-5 days, so please stay alert.**

**If selected, you must attend a WALK-IN interview in Kharadi Pune**

**Proficient or Excellent English & Confidence Required**

**---------------------------------**

**Gurgaon**

**job Description (JD) - Non-Voice Process -CHAT**

**Position: Customer Support Executive (Non-Voice Process)**

**Location: Gurgaon**

**Salary: Upto INR 35,000 CTC + Incentives up to INR 15,000Shift**

**Experience: Minimum 6 months experience required**

**Typing Speed: Minimum 30 words per minute (WPM)**

**Responsibilities**:
**Chat Process**:
Respond to customer queries via chat professionally and promptly.

Maintain high accuracy and efficiency in chat support.

Follow company guidelines for customer engagement.

Ensure timely responses and resolution of customer concerns.

**Escalation Desk**:
Address escalated customer issues and ensure proper resolution.

Coordinate with different teams to resolve high-priority concerns.

**Social Media Support**:
Manage and respond to customer queries on social media platforms.

Maintain brand reputation by addressing complaints and feedback effectively.

Senior Role (Age: 32 Years & Above):
**Salary: INR 35,000 CTC + INR 31,400 Incentives + INR 15,000 Incentive**

**Training Duration: 20 days**

Manage and oversee customer service operations for improved efficiency.

**Requirements**:
Excellent English communication skills.

Ability to type a minimum of 30 words per minute (WPM).

Strong problem-solving and multitasking abilities.

**Selection Process**:
HR Round

Operations Round

AMCAT (Minimum 60% required)

Pay: ₹23,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Live chat: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

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