Csr (Customer Service Representative)

3 days ago

Gurugram Haryana, India Trinity Landspace Private Limited Full time

**Customer Service Representative - Real Estate**

**Location**: [Gurugram, Haryana]
**Department**: Sales & Customer Support
**Reports To**: Customer Relations Manager / Sales Head
**Employment Type**: Full-time

**Job Summary**:
We are looking for a professional and customer-focused **Customer Service Representative (CSR)** to join our real estate team. The CSR will be the first point of contact for potential and existing clients, providing information about properties, handling inquiries, and ensuring an excellent customer experience throughout the sales and post-sales journey.

**Key Responsibilities**:

- Provide accurate information about residential and commercial projects, pricing, availability, and legal documentation.
- Schedule and coordinate site visits with sales executives and clients.
- Resolve customer queries, concerns, and complaints in a timely and professional manner.
- Follow up with clients post-site visit for feedback and support further sales closure.
- Maintain CRM entries and update customer interaction records regularly.
- Assist in document collection and verification during the booking and registration process.
- Support the post-sales process, including payment follow-up, agreement execution, and handover coordination.
- Coordinate with internal teams (sales, legal, accounts, site team) to ensure smooth communication and issue resolution.
- Build and maintain long-term relationships with customers to encourage referrals and repeat business.

**Key Skills and Competencies**:

- Excellent communication skills in English and local languages (spoken and written).
- Strong listening, problem-solving, and conflict-resolution abilities.
- Customer-centric approach with a polite and professional attitude.
- Ability to multitask and manage time efficiently in a high-paced environment.
- Proficiency in MS Office and CRM tools (e.g., Sales force, Zoho CRM, etc.).

**Qualifications and Experience**:

- Bachelor’s degree in any discipline (preferred: Business, Communications, and Real Estate).
- 1-3 years of experience in customer service, preferably in the **real estate**, **hospitality**, **BFSI**, or **retail** sectors.

**Preferred Attributes**:

- Familiarity with real estate processes such as booking, documentation, and RERA compliance.
- Experience in handling high-net-worth clients or luxury property buyers.
- Ability to work on weekends and holidays as per business needs.

Salary - up to 30 k per month

Joining - Immediate

If u r interested, please share your CV on whatsapp 9999204204.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9999204204

  • Customer Service Representative

    3 days ago

    Gurugram, Haryana, India Astrosevatalk Full time

    A CSR's job description: - Listening to customers' concerns and questions - Resolving customer issues and answering questions - Maintaining a positive attitude - Opening new customer accounts - Promoting the company and its products - Recommending products to meet customers' needs - Preparing reports on customers and products. - Good communication in...

  • Customer Support Representative

    5 days ago

    Gurugram, Haryana, India UNHR Full time

    **Responsibilities**: - Develop and execute project plans, timelines, and budgets in collaboration with project stakeholders and team members. - Liaise with government agencies and other partners to facilitate project implementation and ensure compliance with regulatory requirements. - Coordinate with stakeholders to align project activities with...

  • Csr Manger

    1 week ago

    Gurugram, Haryana, India AkzoNobel Full time

    **Date**:Jan 21, 2025 **Location**: Gurugram, IN **Company**:AkzoNobel **Responsibilities**: **Long Description**: **Short Description**: **Job Purpose**: Please add the content for the advert here **Key Accountabilities**: Please add the content for the advert here **Key Activities**: Please add the content for the advert here **Experience**: Please...

  • Customer Service Representative

    7 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    7 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    Post - INTERNATIONAL CUSTOMER SUPPORT INTERNATIONAL VOICE PROCESS Customers connect for the resolution through Voice. Eligibility - Graduation/ UNDER GRADUATE English Proficiency both written & verbal Excellent Negotiable skills and customer services roll 6 days working & rotational Day Shift only Connect-9560932363 Pay: ₹22,000.00 - ₹35,000.00...

  • Csr (Customer Service Representative)

    7 days ago

    Gurugram, Haryana, India Eserv Consulting Full time

    International Customer Service Executive location : Gurgaon Rotational Shift Salary : 20k to 35k (depending on the Interview) **HR-9355510911** Pay: ₹21,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental Pay: - Performance bonus **Education**: - Bachelor's...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Vami Tech Solutions Private Limited Full time

    We are hiring a customer service representative to manage customer queries and complaints. **Responsibilities** - Responding promptly to customer inquiries - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Keeping records of customer interactions, transactions - comments, and complaints -...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India Orange shark Full time

    Brief Description: - The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions,...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Smart Moves Consulting Zone Full time

    Job Title: Customer Service Representative Location: Gurugram, Sector 18 Shift: Rotational shifts / US shifts **Salary**: 18k-30k ctc Job Summary: We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Gurugram, Sector 18. You will be the first point of contact for our customers, assisting them with...