Current jobs related to Customer Support Agent - Gurugram Haryana - Onecom

  • Customer Support Agent

    4 days ago

    Gurugram, Haryana, India OnlineInfatuation Full time

    Profile: Customer Service Agent (Voice Process) **Salary**: Up to 24k Location: Gurgaon sec 18 Shift: Day shift for Females and Rotational shift for Males **Job Type**: Full Time (WFO) **Qualification: Graduation is mandatory** **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess...

  • Customer Support Agent

    2 weeks ago

    Gurugram, Haryana, India The Techtonic Full time

    Resolve issues related to orders, payments, returns, exchanges, deliveries, and product inquiries. - Maintain detailed records of customer interactions using our support system. - Collaborate with logistics, tech, and warehouse teams to ensure smooth order processing and issue resolution. - Monitor customer feedback, report trends, and suggest process...

  • Customer Service Agent

    2 weeks ago

    Gurugram, Haryana, India A2Z Finders Full time

    Job Title: Customer Service Agent - Fintech Process Location: Gurgaon, India Salary Range: 23,000 INR to 25,000 INR **Job Description**: We are seeking dedicated and dynamic individuals to join our team as Customer Service Agents for our Fintech Process in Gurgaon. As a Customer Service Agent, you will play a pivotal role in delivering exceptional service...

  • Customer Support Associate

    1 week ago

    Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    Job Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Sellingos Full time

    Job Description: Domestic Voice Process Agent (phonepe) Key Responsibilities: - Handle inbound and outbound calls to assist customers with their queries, complaints, or requests in a professional and polite manner. - Provide accurate information about products, services, and policies to customers. - Resolve customer issues efficiently, ensuring high levels...

  • Travel Agent

    5 days ago

    Gurugram, Haryana, India Blue Hawk Corporates Full time

    **Job Title: Travel Agent** **Process: US Process (Night Shift)** **Location**: Udyog Vihar Phase-V **Type**: Full-time, In-office **Company Overview**: We are hiring for a leading travel agency specializing in providing exceptional travel experiences to our clients. With a focus on the US market, we offer a wide range of services including flight...

  • Customer Service Agent

    7 days ago

    Gurugram, Haryana, India OnlineInfatuation Full time

    Profile: Customer Service Agent (Voice Process) **Salary**: Up to 25k Location: Gurgaon sec 18 Shift: Day shift for Females and Rotational shift for Males **Job Type**: Full Time (WFO) **Qualification: Graduation is mandatory** **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess...

  • Customer Support Agent

    2 days ago

    Gurgaon Sector 45, Gurugram, Haryana, India The Web Vyapar Full time

    Hello We are hiring Experience Customer care Executive/Customer Support Excutive in Gurgaon sec 32 Area. Excellent Communication Skill in English Computer Excel knowledge Min Exp - 1 to 2 year Contact The Web Vyapar Mo. 9718859884 **Job Types**: Full-time, Permanent Pay: ₹23,000.00 - ₹25,000.00 per month Schedule: - Day...

  • Regional Customer Support Agent

    7 days ago

    Gurugram, Haryana, India OnlineInfatuation Full time

    Profile - Regional Customer Service Location - Sector 18, Gurugram Job Types - Full-time, Permanent Salary - upto 30k Experience: Min 1 year in regional language **Key Responsibilities**: - Identify customer needs and help customers use specific feature - Analyze and report product malfunctions (for example, by testing different scenarios or...

  • International Customer Support/voice Process/bpo

    20 hours ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

Customer Support Agent

3 weeks ago

Gurugram Haryana, India Onecom Full time

**We’re Hiring Customer Support Agent (2-6 Years Experience) at Onecom Technology, India**

**Role**: Customer Support Agent
**Location**: Gurgaon, India
**Salary**: 3.5LPA - 6LPA (dependent on experience)

Are you passionate about helping customers and resolving issues with empathy and efficiency? Onecom Technology is looking for a skilled Customer Support Agent with 3-6 years of experience to join our team If you’re dedicated to delivering exceptional service and enjoy working in a dynamic environment, we’d love to meet you.

**Key Responsibilities**:

- Diagnose and resolve product or service-related issues, escalating when necessary.
- Document customer interactions and solutions in our CRM system, Utilise software tools such as Salesforce, Ability, and other systems.
- Collect and share customer feedback to help improve our products and services.
- Stay up-to-date on product knowledge to provide accurate and effective support.
- Collaborate across departments to ensure smooth and thorough issue resolution.
- Meet or exceed KPIs, including response times, resolution rates, and customer satisfaction scores.
- Verify IMEI/SIM, manage passwords, and handle insurance/McAfee subscriptions.
- Understand and explain pro-rata billing, CPI/RPI, and overspend in various categories.
- Change SIM (physical or eSIM), tariffs, and bolt-ons, add/remove expiry dates, bolt-ons, and bars..
- Troubleshoot and resolve issues like porting, signal problems, PUK codes, and more, provide support on data capping, warranty issues, charging problems, and network teardown.

**What We’re Looking For**:

- 2-6 years of experience in customer support or a related role.
- Strong communication and problem-solving skills.
- Ability to work independently and handle multiple tasks effectively.
- Familiarity with CRM tools and customer support best practices.

**Why Join Onecom Technology?**

At Onecom Technology, you’ll be part of a collaborative, customer-focused team where your contributions truly matter. We’re dedicated to creating an environment where employees thrive and customers leave happy

**Ready to Make a Difference?