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Customer Support Agent

2 weeks ago

Gurugram Haryana, India Onecom Full time

**We’re Hiring Customer Support Agent (2-6 Years Experience) at Onecom Technology, India**

**Role**: Customer Support Agent
**Location**: Gurgaon, India
**Salary**: 3.5LPA - 6LPA (dependent on experience)

Are you passionate about helping customers and resolving issues with empathy and efficiency? Onecom Technology is looking for a skilled Customer Support Agent with 3-6 years of experience to join our team If you’re dedicated to delivering exceptional service and enjoy working in a dynamic environment, we’d love to meet you.

**Key Responsibilities**:

- Diagnose and resolve product or service-related issues, escalating when necessary.
- Document customer interactions and solutions in our CRM system, Utilise software tools such as Salesforce, Ability, and other systems.
- Collect and share customer feedback to help improve our products and services.
- Stay up-to-date on product knowledge to provide accurate and effective support.
- Collaborate across departments to ensure smooth and thorough issue resolution.
- Meet or exceed KPIs, including response times, resolution rates, and customer satisfaction scores.
- Verify IMEI/SIM, manage passwords, and handle insurance/McAfee subscriptions.
- Understand and explain pro-rata billing, CPI/RPI, and overspend in various categories.
- Change SIM (physical or eSIM), tariffs, and bolt-ons, add/remove expiry dates, bolt-ons, and bars..
- Troubleshoot and resolve issues like porting, signal problems, PUK codes, and more, provide support on data capping, warranty issues, charging problems, and network teardown.

**What We’re Looking For**:

- 2-6 years of experience in customer support or a related role.
- Strong communication and problem-solving skills.
- Ability to work independently and handle multiple tasks effectively.
- Familiarity with CRM tools and customer support best practices.

**Why Join Onecom Technology?**

At Onecom Technology, you’ll be part of a collaborative, customer-focused team where your contributions truly matter. We’re dedicated to creating an environment where employees thrive and customers leave happy

**Ready to Make a Difference?