Regional Customer Support Agent

5 days ago


Gurugram Haryana, India OnlineInfatuation Full time

Profile
- Regional Customer Service

Location - Sector 18, Gurugram

Job Types
- Full-time, Permanent

Salary
- upto 30k

Experience: Min 1 year in regional language

**Key Responsibilities**:

- Identify customer needs and help customers use specific feature
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved

**Required Qualifications**:

- native speaker Telugu, Malayalam
- Fluency in English

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you an immediate joiner?

**Experience**:

- total work: 1 year (required)

**Language**:

- Telugu (required)
- Malayalam (required)

Work Location: In person



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