Customer Support

16 hours ago

Gurugram Haryana, India HunyHuny Overseas Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Provide **order-related assistance** including order confirmation, dispatch updates, delivery tracking, and COD remittance queries.
- Manage **returns, exchanges, and refund requests** in coordination with the warehouse and accounts team.
- Assist customers with **product-related queries** (features, assembly guidance, dimensions, warranty, usage).
- Maintain accurate **records of customer interactions** in CRM / ERP system.
- Escalate unresolved issues to the appropriate department and ensure timely resolution.
- Follow up with logistics/courier partners to ensure **on-time deliveries and pickup of returns**.
- Prepare and share **daily/weekly customer support reports** on tickets, complaints, and resolution timelines.
- Educate customers on **policies, warranty, and return guidelines** to ensure clarity.
- Contribute to improving **customer experience and satisfaction scores** by providing empathetic, solution-driven support.

**Key Skills & Competencies**:

- Excellent **verbal & written communication** in English and Hindi (knowledge of additional regional languages is a plus).
- Strong **problem-solving, active listening, and patience**.
- Ability to handle **angry or dissatisfied customers with empathy**.
- Familiarity with **e-commerce processes** (orders, returns, COD, payment gateways).
- Knowledge of **MS Excel, CRM, and ticketing systems** preferred.
- Multi-tasking ability in a fast-paced environment.

**Qualifications & Experience**:

- Graduate in any discipline (Commerce/Business preferred).
- **1-3 years of experience** in e-commerce/retail customer service.
- Freshers with good communication skills and willingness to learn can also apply.

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7529961646

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