Customer Support Care

22 hours ago

Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location: Gurgaon**

**Department: Customer Service**

***

**Key Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide feedback on the efficiency of the customer service process.

**Required Skills & Qualifications**:

- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.

**Preferred Qualifications**:

- Experience in telecom, BPO, and Tele sales industries is a plus.
- Fluency in English and Hindi

Send your CVs on

**Contact-9430049665**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,166.03 - ₹27,977.33 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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