Customer Support Care
1 week ago
**Job Title: Customer Support Executive**
**Location: Gurgaon**
**Department: Customer Service**
***
**Key Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide feedback on the efficiency of the customer service process.
**Required Skills & Qualifications**:
- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.
**Preferred Qualifications**:
- Experience in telecom, BPO, and Tele sales industries is a plus.
- Fluency in English and Hindi
Send your CVs on
**Contact-9430049665**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,166.03 - ₹27,977.33 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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