Customer Support

2 days ago

Gurugram Haryana, India Adrianaa services Full time

** Immediate Joiners are required**

**Please read the description carefully and then apply**

** Time is very precious for all of us including you, so please don't waste your time and ours as well.**

**If you have experience in Customer services - calling profile from the FinTech Company then only apply.**

**Location**: Spaze I-Tech Park, Sector 49, Gurugram
**Experience**: 6 months to 2 years (in customer support within a FinTech company)
**Salary**: ₹15,000 - ₹26,000 per month

**Benefits**: All Sundays and 2nd & 4th Saturday off

**About the Role**:
**Key Responsibilities**:

- Handle incoming customer calls, providing prompt and effective support for their inquiries and concerns.
- Resolve customer issues related to our financial products and services, ensuring high levels of customer satisfaction.
- Provide accurate information about product features, benefits, and usage to customers.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with other departments to resolve complex customer issues and improve service delivery.
- Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service.
- Stay updated on company products, services, and policies to provide informed support.

**Requirements**:

- **Experience**: 6 months to 2 years in customer support, specifically in the FinTech industry.
- Strong communication and problem-solving skills.
- Ability to handle customer queries with patience and professionalism.
- A customer-centric mindset with a proactive approach to problem-solving.
- Basic knowledge of financial products and services.

**What We Offer**:

- Competitive salary based on experience and performance.
- Opportunities for career growth in a leading FinTech company.
- A positive and supportive work environment.
- Work-life balance with all Sundays and 2nd & 4th Saturday off.

**Please read the description carefully and then apply**

**To Apply**:

Pay: ₹20,000.00 - ₹26,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (required)
- Customer support - calling profile: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8010768617

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