Customer Support Associate

1 week ago

Gurugram Haryana, India Tronado IT Solution Private Limited Full time

**Job Summary**:
**Key Responsibilities**:
Customer Assistance:

- Provide accurate and timely information about products, services, and policies.
- Assist customers with account setup, troubleshooting, and issue resolution.

Problem Resolution:

- Identify and resolve customer concerns efficiently and professionally.
- Escalate complex issues to the appropriate department or team when necessary.
- Follow up with customers to ensure their issues are fully resolved.

Customer Satisfaction:

- Maintain a positive and empathetic attitude toward customers at all times.
- Strive to exceed customer expectations and deliver a high level of service.
- Collect customer feedback and share insights with the team to improve processes.

Documentation and Reporting:

- Accurately document customer interactions and resolutions in the CRM system.
- Generate reports on common customer issues and trends.

Team Collaboration:

- Work closely with team members and other departments to provide seamless customer support.
- Participate in training sessions and team meetings to stay updated on product knowledge and processes.

Qualifications:

- Education: High school diploma or equivalent; bachelor’s degree preferred.
- Experience: 0-1 year of experience in customer support or a related field.

**Skills**:

- Excellent verbal and written communication skills in English.
- Strong problem-solving and decision-making abilities.
- Proficiency in using CRM software, Microsoft Office/Goggle office, and other relevant tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications:

- Familiarity with culture and customer expectations.
- Experience in handling customer support.
- Knowledge of additional languages is a plus.

**Salary up to 25k**

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

**Language**:

- English (preferred)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

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