Customer Support Associate

17 hours ago

Gurugram Haryana, India TechPoppy Private Limited Full time

**Job Title**:* Customer Support Associate (Domestic)

**Location**:* [Gurgaon, Haryana]

**Job Type**:* [Full-time ]

**Job Summary**:*

**Key Responsibilities**:*
- Respond to customer inquiries and provide information regarding products/services.
- Assist customers with troubleshooting and resolving issues.
- Process orders, returns, and exchanges in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Provide feedback to management on customer trends and potential improvements.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Adhere to company policies and procedures while maintaining a high level of professionalism.

**Qualifications**:*
- Undergraduate, diploma or equivalent; additional education or certification is a plus.
- Previous experience in customer service or support preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and customer support software.
- Ability to handle multiple tasks and prioritize effectively.

*How to Apply:*

We look forward to hearing from you

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Gujarati / Marathi /Telugu (required)
- English/ Hindi (required)

Work Location: In person

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