Customer Support Associate

1 day ago

Gurugram Haryana, India jobsequel.in Full time

**Roles Available**:

- Customer Success Associate - Voice (Domestic)
- International Customer Support - Voice
- Technical Support - International Chat + Voice
- Outbound Sales Associate - Voice

**Key Responsibilities**:

- Handle inbound and outbound customer interactions via calls and/or chat
- Provide accurate information, troubleshoot issues, and ensure resolution
- Document interactions and drive end-to-end closure
- Achieve quality and performance benchmarks
- Drive sales conversions for sales processes

**Eligibility and Skills**:

- Excellent English communication (spoken and written), clear grammar and pronunciation; no MTI/RTI
- Qualification: Graduate or Undergraduate as per process
- Freshers eligible for select roles
- Mandatory experience where specified:

- International Tech Support (min 6 months) for technical roles
- Outbound BPO Sales (min 1 year) for sales roles
- Age: 18 to 35 years (role-wise variations may apply)

**Compensation**:

- Domestic Voice: 25,000 CTC; approx. 20,400 in hand
- International Voice (US): up to 32,000 CTC
- Technical Chat + Voice (International): 31,000 CTC
- Outbound Sales (Voice): 26,000 CTC; approx. 21,200 in hand
- International Voice - Reach Mobile: 26,000 to 29,000 CTC; approx. 21,400 to 25,400 in hand

**Benefits**:

- Both-side cab facility for international processes
- Night shift allowance where applicable
- Performance incentives (monthly and/or quarterly)
- Virtual interview may be available for select roles

**Work Mode and Shifts**:

- Location: Gurgaon (Udyog Vihar Phase 4, Sector 18, Sector 30)
- Work from Office
- 5 or 6 days working depending on process

**Who Can Apply**:

- Freshers with strong English for applicable roles
- Comfortable with rotational/night shifts
- Immediate joiners preferred

**How to Apply**:
Durgesh
7821854124

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

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