Customer Support Associate

2 days ago


Gurugram Haryana, India Applogiq Full time

Handle incoming customer support calls
- Investigate and resolve customer tickets
- Address customer queries, problems, and incident notifications
- Perform associated tasks related to customer support
- Provide first-line support for various customer issues
- Escalate complex issues to Tier 2 when necessary
- Logging all relevant information in the ticketing system
- Providing timely updates to customers
- Adhering to defined SLAs
- Following up on open tickets
- Updating knowledge base articles
- Participating in training sessions
- Escalating issues to Tier 2 when necessary
Location :vihar, Gurgaon

**Speak with Employer**

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person



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