Customer Support Associate

13 hours ago

Gurugram Haryana, India Hire Lab Career Solutions Full time

**Job Roll - Customer Support Associate (International Tech Support)**

**Location**: Gurgaon
**Work Mode**: Work From Office

**Job Profile**

We are looking for **Customer Success Associates** for an **International Tech Support process (Voice + Chat)**.

**Key Responsibilities**:

- Provide technical support for mobile devices, security services, camera configuration, modem configuration, and basic LAN/WAN networking.
- Assist customers via voice and chat, ensuring excellent resolution and customer experience.
- Manage and troubleshoot technical issues with professionalism and clarity.

**Requirements**:

- **Qualification**: Graduate (mandatory)
- **Experience**: Minimum 6 months in an i**nternational voice/tech support process** (mandatory).
- **Skills**:

- Excellent English communication skills (verbal and written)
- Strong technical troubleshooting knowledge
- Ability to work in rotational shifts and handle global customers

**Interview Rounds**:
HR Round → Operations Round → Versant/Client Round

**Compensation & Benefits**:

- **Salary**: ₹25,000 - ₹31,000 CTC per month (based on experience)
- **Work Days**: 5 days working, rotational weekly offs
- **Shifts**: Rotational
- **Transport**: Both way cab facility provided

**Note**: Hire Lab Career Solutions does not charge any fees for job opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹31,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9630534082

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