Customer Support Associate

2 days ago

Gurugram Haryana, India Infiniserve IT Solutions Inc. Full time

Job Title: Customer Support Executive

Location: Gurgaon

Department: Customer Service

Key Responsibilities:
**Identify and assess customers' needs to achieve satisfaction.**

**Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.**

**Keep records of customer interactions, process customer accounts, and file documents.**

**Follow communication procedures, guidelines, and policies.**

**Provide feedback on the efficiency of the customer service process.**

**Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.**

Required Skills & Qualifications:
**Bachelor's degree in any discipline (preferred).**

**Proven customer support experience or experience as a client service representative.**

**Strong phone contact handling skills and active listening.**

**Excellent communication and presentation skills.**

**Ability to multitask, prioritize, and manage time effectively.**

**Prior experience in customer service or support roles is an advantage.**

Preferred Qualifications:
**Experience in telecom, BPO, and Tele sales industries is a plus.**

**Fluency in English**

Contact person-6203818399

Pay: ₹20,000.00 - ₹27,000.00 per month

Work Location: In person

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