Customer Support(International)

4 days ago

Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

**Job Title: Customer Support Executive (International Voice/Non-Voice)**

**Location**: Gurugram
**Experience Required**: Minimum 1+ Years (International Process)
**Employment Type**: Full-time
**Shift**:UK

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information and timely resolutions while maintaining service quality standards.
- Manage customer escalations effectively with empathy and professionalism.
- Document customer interactions, feedback, and resolutions in CRM tools.
- Collaborate with internal teams to resolve technical or service-related concerns.
- Achieve KPIs including customer satisfaction, first call resolution, and response time.
- Maintain up-to-date knowledge of company products, services, and policies.

**Key Requirements**:

- Bachelor’s degree or equivalent qualification.
- Minimum 1 year of experience in international customer support (voice or non-voice process).
- Excellent verbal and written communication skills in English.
- Ability to handle global customers with cultural sensitivity and patience.
- Strong problem-solving and multitasking skills.
- Proficiency in MS Office and CRM tools.
- Willingness to work in rotational shifts, including night shifts.

**Preferred Skills**:

- Experience with international BPO/outsourcing processes.
- Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
- Customer-centric approach with strong interpersonal skills.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunity to work with global clients.
- Growth and learning opportunities within a dynamic environment.
- Supportive and inclusive work culture.

Pay: ₹400,000.00 - ₹550,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9871329791

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