Customer Operations Support

2 days ago

Gurugram Haryana, India Hewlett Packard Full time

**Job Summary**
- This role is responsible for managing supply chain processes for a country or regional business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses data, creates reports and establishes management dashboards and review documents.

**Responsibilities**
- Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
- Supports the analysis conducted for backlog management.
- Gathers demand data from country and region for demand planning.
- Reviews current business process for regional and global business unit planning teams.
- Reviews performance metrics on a regular basis, identifying opportunities for improvement.
- Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
- Communicates requirements and guidelines to the regional business unit planning teams.
- Conducts ongoing operational training and readiness for new hires.

**Education & Experience** Recommended**
- Four-year Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in supply chain, operations, or a related field.

**Preferred Certifications**
- Project Management Professional (PMP) Certification
- Certified Professional In Supply Management (Standards Organizations)

**Knowledge & Skills**
- Continuous Improvement Process
- Data Analysis
- Enterprise Resource Planning
- Finance
- Inventory Control
- Inventory Management
- Key Performance Indicators (KPIs)
- Lean Manufacturing
- Material Requirements Planning
- Materials Management
- Process Improvement
- Procurement
- Production Planning
- Purchasing
- SAP Applications
- Supply Chain
- Supply Chain Analysis
- Supply Chain Management
- Supply Chain Planning
- Warehousing

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

**Complexity**

**Disclaimer

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