Customer Support Executive

15 hours ago

Gurugram Haryana, India Indwell Labs Pvt. Ltd. Full time

**Job Title: Tele - Customer Support Executive**

**Department : Delivery Operations**

**About Us**

Noa is a gut-first nutrition wellness digital platform.. We are committed to delivering science-backed wellness solutions directly to our customers. As an early-stage startup, we offer a dynamic work environment where agility, ownership, and innovation are key. Join us in shaping the future of wellness

**Role Overview**

As a Customer Support Executive, you will be part of the Customer Success Team owning the post order customer experience. The role brings in great opportunities of learning and includes winning over the dynamic challenges of working in an early stage startup.

**Key Responsibilities**
- Conduct verification calls for all new orders to ensure accuracy and confirmation.
- Handle customer inquiries and resolve issues effectively.
- Provide exceptional support in both Hindi and English (spoken and written).
- Maintain daily operational report on Tracker / CRM
- Assist with other customer-related tasks as needed.

**Key Qualifications**
- *Experience: 6months-1 yr in Tele
- Customer Support / Sales in operations, logistics, or e-commerce (startup experience preferred).
- *Language - Hindi and English, (knowing a south indian language will be helpful not a blocker)
- *Technical Skills: Basic Data entry in Excel for reporting.
- High level of ownership and ability to thrive in a fast-paced environment.
- Familiarity with CRM tools and order management systems is an advantage.
- Analytical mindset with a focus on process improvement.

**Working Hours & Location**:

- 6 day a week with Tuesday off / variable roasters.
- Sector 28, Gurgaon, Work from Office

**Compensation & Other Benefits**:

- Per Month
- 11-15k
- Monthly Performance Based Incentives - 100% -2k, 120% -3k

**What We Offer**
- An opportunity to be part of a high-growth startup at an early stage.
- A dynamic and collaborative work environment.
- A chance to take ownership of critical processes and contribute meaningfully to the company’s success.
- Significant learning and growth opportunities.

Pay: ₹11,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

Expected Start Date: 24/02/2025

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