Customer Support Executive

3 hours ago

Gurugram Haryana, India AFFLY IMPEX PRIVATE LIMITED Full time

**Job Title**: Customer Support Executive
**Company**: Affly Impex Pvt. Ltd.
**Location**: Sikanderpur, Gurugram
**Salary**: ₹2.5 - ₹3.5 LPA
**Experience**: Minimum 2 Years
**Working Days**: Monday to Saturday

Affly Impex Pvt. Ltd. is hiring an experienced **Customer Support Executive** to join our growing team in Gurugram. We’re seeking a proactive professional who can ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

**Key Responsibilities**:

- Provide accurate, valid, and complete information by using the right tools and methods
- Handle product-related queries, order updates, returns, and complaints
- Follow up with customers to ensure issue resolution and satisfaction
- Maintain records of customer interactions and transactions
- Coordinate with internal departments such as sales, logistics, and accounts to resolve customer issues
- Improve overall customer experience by identifying recurring problems and reporting them

**Requirements**:

- Minimum 2 years of experience in a Customer Support/Customer Service role
- Excellent verbal and written communication skills (English and Hindi)
- Strong problem-solving and conflict-resolution abilities
- Basic knowledge of MS Office and CRM systems
- Ability to multi-task, prioritize, and manage time effectively
- Positive attitude and customer-first mindset

**Preferred Qualifications**:

- Experience in handling B2B or B2C customer service
- Familiarity with tools like Zoho, Freshdesk, or other CRM platforms

Pay: ₹250,000.00 - ₹350,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9810796643

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