Customer Support Executive

5 days ago

Gurugram Haryana, India Resource Algorithm Full time

**Job Title**: Customer Support Executive
**Location**: IGI Airport, South Delhi
**Salary**: 4 - 6 LPA
**Experience**: 1 - 5 Years
**Shift**: Rotational Shift

**Responsibilities**

1. Customer Support & Escalation Handling
- Manage and resolve queries related to lounge access, card validation, and other service-related concerns.
- Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.

2. Coordination & Stakeholder Communication
- Providing support on WhatsApp groups.
- Liaise with partner lounges, banking partners, and internal operations/product teams for issue resolution.
- Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure.
- Escalate recurring or critical issues proactively to ensure timely management intervention.

3. Reporting & Documentation
- Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools.
- Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics.
- Support the management team with ad-hoc reporting and service analytics.

**Transportation Facilities will not be provided.**

**How to Apply**:
**WhatsApp your profile to**: +91 97206 19669

Pay: ₹400,000.00 - ₹600,000.00 per year

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

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