Customer Support Executive

2 days ago

Gurugram Haryana, India Kalp Solutions Full time

_**Job Opportunity: Customer Service Executive (Voice Process)**_

Responsibilities: Customer
- Location:_ Gurgaon
- Salary Range:_ ₹21,000 - ₹25,000 per month
- Shift:_ Night shift with weekends off (Saturday and Sunday)
- Benefits:_ Provident Fund (PF), Health Insurance, Both Side Cab Facilities

**About the Role**

We are excited to announce an excellent opportunity for motivated and dynamic individuals to join our team as Customer Service Executives for our Voice Process operations. This role is designed for fresh graduates and those with up to 1 year of experience in customer support in an international process, who possess excellent communication skills in English and are eager to advance their careers in a professional and supportive environment.

**Key Responsibilities: Customer Support**
- **Handle Inquiries**: Address customer inquiries and resolve issues promptly and effectively via voice calls.
- **Customer Satisfaction**: Ensure a high level of customer satisfaction by providing outstanding service.

**Data Management**
- **Accurate Updates**: Accurately update customer information in the database.

**Team Collaboration**
- **Teamwork**: Work collaboratively with team members and other departments to ensure seamless service delivery.

**Compliance**
- **Adherence to Policies**: Follow company policies and procedures, maintaining compliance with company standards and values.

**QualificationsEducational Background**
- **Fresh Graduates**: Ideal for fresh graduates with strong English communication skills.

**Experience Requirements**

**Availability**

**Shift Requirements**
- **Night Shifts**: Flexibility to work night shifts is essential.

**Why Join Us?Competitive Compensation**
- **Attractive Salary**: Earn a competitive salary ranging from ₹21k - ₹25k per month.

**Work-Life Balance**
- **Weekends Off**: Enjoy weekends off, with a Saturday and Sunday off schedule.

**Transportation Benefits**
- **Cab Facilities**: Benefit from both side cab facilities for your safety and convenience.

**Comprehensive Benefits**
- **Employee Benefits**: Access to Provident Fund (PF) and comprehensive health insurance coverage.

**Additional InformationLocation**
- **Workplace**: The position is based in Gurgaon, offering a dynamic and supportive environment for your professional growth.

**Shift Details**
- **Night Shifts**: The role includes night shifts, with weekends off, ensuring you have time to relax and recharge.

**Safety and Convenience**
- **Cab Facilities**: We offer both side cab facilities to ensure your safety and convenience.

**Employee Welfare**
- **Benefits Package**: Additional benefits include Provident Fund (PF) and health insurance coverage, providing you with a secure and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 7982312930

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