Customer Support Executive

13 hours ago

Gurugram Haryana, India Mobishastra Technologies Private Limited Full time

Anantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale Send multiple WhatsApp messages, automate notifications, and provide efficient customer support through live chat or chatbots.

**About the job**:
We are hiring a Customer Support Executive assist our customers in solving, when using our products and services.

As a Customer Support Executive, you will be responsible for establishing and managing relationships with clients to achieve business objectives and maintain customer satisfaction. You will serve as the primary point of contact for clients, addressing their needs and ensuring the successful delivery of products or services. This role requires excellent communication skills, strong relationship-building abilities, and a proactive approach to identifying opportunities for business expansion.

**Responsibilities**:
1. Build and nurture relationships with clients to understand their needs, preferences, and business goals.

2. Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.

3. Collaborate with internal teams, such as sales, marketing, and customer support, to ensure the smooth delivery of products or services to clients.

4. Develop a deep understanding of the organization's products or services and effectively communicate their value propositions to clients.

5. Identify opportunities for upselling or cross-selling additional products or services to clients to drive revenue growth.

6. Conduct regular meetings, presentations, and reviews with clients to assess their satisfaction levels and identify areas for improvement.

7. Stay updated on industry trends, market conditions, and competitors to provide clients with relevant insights and recommendations.

8. Maintain accurate and up-to-date client records in the company's CRM system.

9. Collaborate with the team to develop strategies for client retention and expansion.

**Requirements**:
Proven experience in a similar role, preferably in sales or customer relationship management (fresher can also be eligible for this position).

Strong interpersonal and communication skills, with the ability to build rapport and effectively communicate with clients at all levels.

Excellent negotiation and persuasion abilities.

Results-driven mindset with a focus on achieving targets and business objectives.

Strong problem-solving skills and the ability to think strategically.

Proficiency in using CRM software and other relevant tool

Knowledge of the industry and market trends.

Ability to work independently and as part of a team.

Need to be versatile to work in any condition without hesitation

0 to 3 years can apply

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8630213623

  • Customer Care Executive

    2 days ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India AFFLY IMPEX PRIVATE LIMITED Full time

    **Job Title**: Customer Support Executive **Company**: Affly Impex Pvt. Ltd. **Location**: Sikanderpur, Gurugram **Salary**: ₹2.5 - ₹3.5 LPA **Experience**: Minimum 2 Years **Working Days**: Monday to Saturday Affly Impex Pvt. Ltd. is hiring an experienced **Customer Support Executive** to join our growing team in Gurugram. We’re seeking a proactive...

  • Customer Support Executive

    13 hours ago

    Gurugram, Haryana, India CORPAVENUE Full time

    As a **Customer Support Executive**, you will be responsible for handling international voice calls, resolving customer queries efficiently, and maintaining high levels of professionalism and empathy throughout the interaction. You’ll be part of a dynamic team that supports customers from around the globe, ensuring excellent service delivery in line with...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Elevate X Solutions Full time

    Job Title: Customer Support Executive **Job Type**: Full-Time, Onsite Key Responsibilities: Provide accurate, valid, and complete information to customers Have experience in technical support in troubleshooting Resolve customer issues efficiently and ensure high customer satisfaction Maintain detailed records of customer interactions Work...

  • Customer Support Executive

    12 hours ago

    Gurugram, Haryana, India Drimlite Full time

    **Position**: Customer Support Executive **Location**: Gurugram, Haryana 122016 **Salary**: 29000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Responsibilities**: 1. Handling customer queries regarding the electric vehicle process for the US market. 2. Providing excellent customer support through verbal and written...

  • Customer Support Executive

    13 hours ago

    Gurugram, Haryana, India Elevate X Solutions Full time

    Job Title: Customer Support Executive **Job Type**: Full-Time, Onsite Key Responsibilities: Provide accurate, valid, and complete information to customers Resolve customer issues efficiently and ensure high customer satisfaction Maintain detailed records of customer interactions Work collaboratively with internal teams to improve customer...

  • Customer Support Executive

    13 hours ago

    Gurugram, Haryana, India EvolveMinds Full time

    **Job Title**: Customer Support Executive - Domestic Voice Process **Location**: Sector 66, Gurgaon **Process**: Domestic Voice (Inbound/Outbound) **Key Responsibilities**: - Handle inbound and outbound customer calls professionally. - Resolve customer queries related to services, claims, or accounts. - Maintain accurate records of interactions and...

  • Customer Support Executive

    6 days ago

    Gurugram, Haryana, India V5 Global Services Pvt Ltd Full time

    Profile - Customer Support Executive Qualification - 12th completed Fresher & Experienced both can apply. Must have Good communication skills in English & Hindi Male & female both can apply. Salary - 17k to 25k Location - Udyog vihar, Gurgaon. Shift - Rotational, Day shift Interview Mode - Virtual Pay: ₹17,000.00 - ₹25,000.00 per...

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India HIRD Services Pvt ltd Full time

    Customer service through calls. - Ensure timely and accurate service delivery at defined productivity levels. - Build client and domain knowledge to be able to deliver resolution in the first conversation. - Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort. - Adhere to...