Customer Support Executive
23 hours ago
**Job Title: Tele - Customer Support Executive**
**Department : Delivery Operations**
**Key Responsibilities**
- Tele-calling for post order delivery operations.
- Solve Customer problems for accepting digital orders.
- Coordinate with delivery partners and customer for successful delivery rate.
- Execute coupons and discounts for higher delivery acceptance.
- Metrics - Process Completion Rate, TATs, FRT, C-sat & Quality.
**Key Qualifications**
- Experience: 1-3 years in Tele
- Customer Support / Sales in operations, logistics, or e-commerce (startup experience preferred).
- Communication: Working proficiency in English and Hindi
- Familiarity with CRM tools and order management systems is an advantage.
**Working Hours & Location**:
- 6 day a week with Tuesday off.
- Sector 28, Gurgaon, Work from Office
**Compensation & Other Benefits**:
- Per Month
- 15-20k
- Monthly Performance Based Incentives - 100% -5k, 120% -7k
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
Expected Start Date: 01/02/2025
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