Customer Support Executive

1 day ago

Gurugram Haryana, India MNR Solutions Pvt. Ltd. Full time

**Position**: Customer Support Executive

**Location**: Gurugram
**Experience Required**: 1 - 6 Years
**Industry Preference**: IT Consulting
**Employment Type**: Full-Time, Permanent

**About the Role**

**Key Responsibilities**
- Resolve customer issues efficiently and professionally, ensuring a positive experience.
- Maintain **accurate records** of customer interactions, feedback, and complaint resolutions.
- Provide detailed and accurate information about the company’s **products and services**.
- Follow up on customer interactions to ensure complete resolution and satisfaction.
- Collaborate with **internal departments** to address and fulfill customer needs promptly.
- Identify and escalate unresolved or complex issues to the appropriate teams.
- Meet and maintain performance targets such as **response time, resolution time, and customer satisfaction scores**.

**Required Skills & Qualifications**
- Graduate in any discipline (Bachelor’s degree preferred).
- **1-6 years** of experience in customer service, support, or related roles.
- Excellent **verbal and written communication** skills in English.
- Strong **problem-solving and interpersonal** skills.
- Proficiency in MS Office and CRM systems (preferred).
- Ability to work effectively in a fast-paced, team-oriented environment.

Work Location: In person

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