Customer Support

2 days ago

Gurugram Haryana, India Kalp Solutions Full time

**Position**: Customer Service Executive (Voice Process)
**Location**: Gurgaon
**Shift**: Night Shift (Saturday and Sunday off)
**Salary**: ₹21,000 - ₹25,000 per month

We are seeking motivated and dynamic individuals to join our team as Customer Service Executives for our Voice Process operations. This role is ideal for fresh graduates who possess excellent communication skills in English and are eager to start their career in a dynamic and supportive environment.

**Key Responsibilities**:

- Handle customer inquiries and resolve issues promptly and effectively via voice calls.
- Maintain a high level of customer satisfaction by providing excellent service.
- Update customer information accurately in the database.
- Work collaboratively with team members and other departments to ensure the highest quality of service.
- Adhere to company policies and procedures, ensuring all interactions comply with company standards and values.

**Requirements**:

- Graduate freshers with excellent communication skills in English.
- Ability to join immediately.
- Flexibility to work night shifts.
- B.Tech freshers are not eligible for this role.

**Additional Information**:

- The position is based in Gurgaon.
- The role includes a night shift with Saturday and Sunday off.
- We offer both side cab facilities to ensure your safety and convenience.
- Additional benefits include the Provident Fund (PF) and health insurance coverage.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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