Customer Support Agent

4 days ago

Gurugram Haryana, India OnlineInfatuation Full time

Profile: Customer Service Agent (Voice Process)

**Salary**: Up to 24k

Location: Gurgaon sec 18

Shift: Day shift for Females and Rotational shift for Males

**Job Type**: Full Time (WFO)

**Qualification: Graduation is mandatory**

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

Pay: Up to ₹24,000.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Are you an immediate joiner?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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