Customer Support Agent

We are looking for a motivated Customer Support Agent with prior experience in a similar field, eager to dive into the world of crypto and cutting-edge tech. This is a fantastic opportunity to join a fast-growing startup based.
- Experience level: 2+ years
- Experience in finance, banking or payments will be a plus
- Start-up experience will be a plus

**Interview Process**:

- Round 1 : Meet Country Manager
- Round 2 : Meet CEO

**About RabbitX**:Our mission is to build the world’s exchange. Before RabbitX, investing in crypto today is broken. It’s complex. Wallets, keys, gas fees—nothing feels simple. It’s slow, in a world where seconds matter. It’s fragmented, with endless confusion. Hidden fees, shady intermediaries, and zero control over your assets.

We believe trading crypto should feel **safe and effortless**. That’s why we built a platform where safety and speed is second nature, and everything just works. Zero fees. Instant transactions. Unified liquidity. Total control over your assets.

Trade smarter. Invest with confidence.

RabbitX is truly global in scale, with team members from almost every continent in the world, and building a platform for anyone, anywhere. RabbitX technology enables people to trade and invest in cryptocurrencies with transparency of assets.

**About You**:
You are a proactive and empathetic communicator who thrives on helping others succeed. With a strong passion for customer service, you are detail-oriented and understand the importance of timely, clear, and effective communication. You’re a people person who can handle multiple channels of communication and provide exceptional support to users across diverse platforms.

**Responsibilities**:

- A natural problem-solver who thrives on turning challenges into opportunities.
- Excellent verbal and written communication skills who can clearly convey solutions
- Prior experience in customer support
- A self-starter who can take initiative and collaborate effectively with other team members

Your ability to balance technical understanding, user empathy, and problem-solving skills will make you a crucial part of our customer experience. If you’re excited about the opportunity to work in a fast-paced environment at the forefront of crypto and fintech, we’d love to hear from you

**Requirements**:

- 2+ years of experience in customer support, preferably in fintech, or technology sectors.
- Excellent communication skills, both written and verbal, with a strong command of English.
- Proven ability to troubleshoot and resolve Level 1 and Level 2 customer issues independently.
- Strong organizational skills with the ability to track and follow up with users systematically.
- Familiarity with CRM systems, support ticketing tools, or workflow management platforms.
- Empathy and patience when handling user concerns and complaints.
- Basic understanding of cryptocurrency exchanges or willingness to learn quickly.

**Nice to have**:

- Prior experience in customer success or user onboarding roles.
- Experience with community management or moderating online forums such as Discord.
- Knowledge of DeFi, Web3, or cryptocurrency trading basics.
- Familiarity with tools like Zendesk, Intercom, or Freshdesk for ticketing and support.
- A knack for identifying user pain points and suggesting process improvements.
- Experience working in a remote-first or fast-paced startup environment.
- Multilingual abilities (e.g., proficiency in Hindi or other Indian regional languages).

**What you'll love about RabbitX**:
**Be part of an innovative team**: Work at the forefront of crypto and DeFi, solving meaningful problems for a global user base. Your contributions will have a tangible impact.

**Learn and grow**: Gain exposure to cutting-edge fintech products and tools while developing your skills in customer success, cryptocurrency, and blockchain technologies.

**Collaborative culture**: Join a supportive, tight-knit team that values your ideas and encourages growth.

**Quarterly meet-ups**: Collaborate with teammates in person during quarterly retreats for brainstorming sessions and team bonding.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person