Customer Support Agent

2 days ago

Gurugram Haryana, India Ujobs Consulting Full time

Profile: Customer Service Agent (Voice Process)

**Salary**: Up to 35k CTC

Location: Gurgaon

Shift: Day shift / Rotational Shifts

**Job Type**: Full Time (WFO)

**Qualification: Graduation is mandatory**

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Call \ Whatsapp - 9560932363**

Pay: ₹21,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9560932363

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