Customer Support Agent

3 days ago

Gurugram Haryana, India Vertex Group Full time

As a Customer Support Representative, you will be the front line of communication between our company and our valued customers.
Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
This role involves effective communication, problem-solving, and maintaining a positive customer experience.

**Key Responsibilities**:

- Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.
- Ensure a high level of customer satisfaction through excellent service.
- Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.
- Follow company policies and procedures to address customer concerns efficiently.
- Escalate complex issues to the appropriate department for further resolution.
- Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
- Gather customer feedback and suggestions and communicate them to the relevant departments.
- Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.

**Pre-requisites**:

- Communication Skills
- Empathy & Patience
- Problem-Solving Skills
- Attention to Details
- Teamwork & Professionalism

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

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