Regional Customer Support

7 days ago


Gurugram Haryana, India OnlineInfatuation Full time

Profile
- Regional Customer Service

Location - Sector 18, Gurugram

Job Types
- Full-time, Permanent

Salary
- upto 23k

**Key Responsibilities**:

- Identify customer needs and help customers use specific feature
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved

**Required Qualifications**:

- native speaker Telugu, Gujrati, Marathi
- Fluency in English

**Education**:

- Bachelor's (preferred)

**Experience**:

- 1 year Customer Service (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Shift:

- Day shift

Application Question(s):

- How much experience in Regional Customer Service ?
- Do you have experience in BPO ?
- Do you know Marathi, Gujrati, Telegu
- Are you fluent in English

Work Location: In person

*Speak with the employer* +91 9540403853

**Job Types**: Full-time, Permanent, Fresher

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English, Marathi,Gujrati,Telugu (required)

Work Location: In person



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