Customer Service Agent

4 days ago

Gurugram Haryana, India A2Z Finders Full time

Job Title: Customer Service Agent - Fintech Process

Location: Gurgaon, India

Salary Range: 23,000 INR to 25,000 INR

**Job Description**:
We are seeking dedicated and dynamic individuals to join our team as Customer Service Agents for our Fintech Process in Gurgaon. As a Customer Service Agent, you will play a pivotal role in delivering exceptional service and support to our clients in the financial technology sector. Your primary responsibility will be to address customer inquiries, resolve issues, and provide assistance to ensure a seamless and satisfying experience.

**Responsibilities**:

- Serve as the first point of contact for customers, addressing inquiries, and providing information about our fintech products and services.
- Handle customer complaints, troubleshoot problems, and provide appropriate solutions in a timely and professional manner.
- Assist customers with account setup, account maintenance, and navigation of our fintech platform.
- Educate customers on the features and functionalities of our fintech products to maximize their usage and satisfaction.
- Process customer transactions accurately and efficiently, adhering to established protocols and security measures.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution for customers.
- Maintain accurate records of customer interactions, transactions, and resolutions using our CRM system.
- Stay updated on industry trends, regulatory changes, and product updates to provide accurate information and advice to customers.
- Identify opportunities for process improvements and contribute ideas to enhance the overall customer experience.
- Adhere to company policies, procedures, and regulatory requirements at all times.

**Requirements**:

- Bachelors degree in finance, business administration, or a related field preferred.
- Proven experience in customer service, preferably in the fintech industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and a commitment to delivering high-quality service.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with fintech products, digital banking platforms, and financial services regulations.
- Proficiency in MS Office suite and experience with CRM software.
- Detail-oriented with good organizational skills.
- Ability to work independently as well as part of a team.
- Flexibility to work in shifts, including evenings and weekends, as required.

  • Customer Service Associate

    1 week ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...

  • Customer Service Agent

    1 week ago

    Gurugram, Haryana, India Treline Advisory Private Limited Full time

    1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the...

  • Customer Service Associate

    2 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Trainer - Collections & Customer Service

    6 days ago

    Gurugram, Haryana, India Bridgexcel innovations pvt ltd Full time

    **Job Title: Trainer - Collections & Customer Service** Department: Training & Quality / Operations Location: Gurugram **Job Type**: Full-Time Reports to: Head of Operations **Job Summary**: **Key Responsibilities**: **- Training Delivery (Collections)**: - Conduct onboarding and refresher training sessions for collections agents, focusing on...

  • Customer Service Representative

    2 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    6 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India The career artist Full time

    Job Title: Customer Service Representative Nature of Role: Voice and Non-voice **Requirements**: - Excellent English voice communication skills are a must. - Graduates required. - 6 months to 1 year of experience preferred, but freshers can also apply. - Language Proficiency: Excellent spoken English communication skills. Key Responsibilities: - Provide...