Customer Experience Associate

3 days ago

Gurugram Haryana, India Wellversed Full time

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.

**Responsibilities**
- Resolve customer queries, complaints or requests on daily basis
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.

**Skills Required**:

- Minimum of **1 year of work experience** in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.

Pay: ₹300,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Would you be able to come to our office in Gurgaon for a Face to Face interview?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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