Customer Experience Manager

What will you drive? Grievance Handling & Resolution: Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms. Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous...

Job Summary We are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...

About Sova Health Sova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights. Role Overview As aCustomer Experience & Strategy Associate,...

Key Responsibilities:Serve as the main point of contact for customer queries via email, chat, and phone.Manage the post-purchase journey including order tracking, issue resolution, and returns.Address customer complaints with professionalism, empathy, and swift resolution.Collaborate with logistics and product teams to troubleshoot issues.Identify and...

About AGRIM AGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for aCustomer Experience Leadto own and drive our CX charter end-to-end. Role Overview We are seeking a highly customer-obsessed professional to lead AGRIM'sCustomer Experience agenda. This is...

We're hiring an Event & Studio Operations Manager to take charge of both studio preparations and on-ground execution at our live gifting stations. This is a hands-on role requiring organization, energy, and a helping nature. In the Studio (Pre-Event): Organize raw materials, bases, labels & packaging. Maintain packing lists, inventory, and accuracy. ...

Job Description Were hiring an Event & Studio Operations Manager to take charge of both studio preparations and on-ground execution at our live gifting stations. This is a hands-on role requiring organization, energy, and a helping nature. In the Studio (Pre-Event): - Organize raw materials, bases, labels & packaging. - Maintain packing lists, inventory,...

This role is for one of the Weekday's clients Salary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience...

Experience in customer experience management, customer journey mapping.Experience with CRM systems, Sales force, Adobe Experience, data analytics tools & customer feedback mechanisms. Strong analytical skills with the ability to interpret data.

Job Description: Customer Experience Executive Location : Gurugram  Experience : 2+years in Customer Experience/Support / Success  Start Date : Immediate  Apply at: About Cumin Co. At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products...