Quality Head

2 weeks ago

Jalandhar, Punjab, India NHS (Nasa & Hub Superspeciality) Hospital Full time ₹ 9,60,000 - ₹ 12,00,000 per year

Job Title: Quality Head

Reports To: Medical Director / CEO / Management

Job Summary:

The Quality Head will be responsible for developing, implementing, and monitoring quality assurance programs, policies, and standards across the organization. The role ensures compliance with NABH/ISO/Statutory requirements, enhances patient safety, improves clinical and non-clinical processes, and drives a culture of continuous improvement.

Key Responsibilities:

  • Establish and implement the hospital's Quality Management System (QMS).
  • Ensure compliance with NABH/ISO accreditation standards and other regulatory requirements.
  • Conduct regular internal audits, risk assessments, and quality reviews.
  • Develop, monitor, and analyze quality indicators, KPIs, and patient safety goals.
  • Coordinate training programs for staff on quality, safety, and accreditation requirements.
  • Lead Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA).
  • Monitor patient feedback, complaints, and satisfaction surveys; ensure timely redressal.
  • Collaborate with all departments to standardize policies, SOPs, and best practices.
  • Present quality reports and improvement plans to management.
  • Drive initiatives for continuous quality improvement and patient-centered care.

Qualifications & Skills:

  • Bachelor's/Master's degree in Healthcare Management, Quality Management, or related field.
  • Certification in NABH/ISO/Internal Auditing preferred.
  • Minimum 7–10 years of relevant experience in hospital/healthcare quality.
  • Strong knowledge of accreditation standards, clinical governance, and patient safety.
  • Excellent leadership, analytical, and communication skills.

Job Types: Full-time, Permanent

Pay: ₹80, ₹100,000.00 per month

Work Location: In person

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