
Quality Head
1 week ago
Job Title: Quality Head
Reports To: Medical Director / CEO / Management
Job Summary:
The Quality Head will be responsible for developing, implementing, and monitoring quality assurance programs, policies, and standards across the organization. The role ensures compliance with NABH/ISO/Statutory requirements, enhances patient safety, improves clinical and non-clinical processes, and drives a culture of continuous improvement.
Key Responsibilities:
- Establish and implement the hospital's Quality Management System (QMS).
- Ensure compliance with NABH/ISO accreditation standards and other regulatory requirements.
- Conduct regular internal audits, risk assessments, and quality reviews.
- Develop, monitor, and analyze quality indicators, KPIs, and patient safety goals.
- Coordinate training programs for staff on quality, safety, and accreditation requirements.
- Lead Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA).
- Monitor patient feedback, complaints, and satisfaction surveys; ensure timely redressal.
- Collaborate with all departments to standardize policies, SOPs, and best practices.
- Present quality reports and improvement plans to management.
- Drive initiatives for continuous quality improvement and patient-centered care.
Qualifications & Skills:
- Bachelor's/Master's degree in Healthcare Management, Quality Management, or related field.
- Certification in NABH/ISO/Internal Auditing preferred.
- Minimum 7–10 years of relevant experience in hospital/healthcare quality.
- Strong knowledge of accreditation standards, clinical governance, and patient safety.
- Excellent leadership, analytical, and communication skills.
Job Types: Full-time, Permanent
Pay: ₹80, ₹100,000.00 per month
Work Location: In person
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