CRM Operation Analyst
4 days ago
Company: Bhash Software Labs Pvt. Ltd.
Location: Koramangala, Bengaluru
Experience: 2 years
Employment Type: Full-time
About the Role
Bhash Software Labs is seeking an experienced and detail-oriented CRM Operations Analyst to manage
and optimize CRM processes, ensure data accuracy, and support sales operations. This role requires
analytical thinking, strong coordination skills, and a proactive approach to improving conversion and revenue
performance.
Key Responsibilities
• Manage and oversee day-to-day CRM operations, ensuring lead and customer data accuracy.
• Handle end-to-end lead management, optimizing CRM workflows for better conversion rates.
• Collaborate with Sales, HR, Finance, and Operations teams to streamline business processes.
• Mentor and guide junior team members in CRM tasks and daily operations.
• Generate and track monthly revenue performance from WhatsApp marketing (fresh and recharge leads).
• Build dashboards, reports, and trackers for internal performance and management reviews.
• Support team onboarding, training, and performance evaluation.
• Execute and optimize WhatsApp marketing campaigns for lead engagement.
• Help reduce marketing costs by effectively leveraging existing and old leads.
Key Skills & Requirements
• 2 years of experience in CRM management, data analysis, or sales operations.
• Strong proficiency in Google Sheets / Advanced Excel.
• Basic to intermediate knowledge of Python, SQL, or Tableau (preferred).
• Solid understanding of CRM systems and data analytics workflows.
• Excellent communication, coordination, and problem-solving abilities.
• Proven ability to manage multiple tasks and mentor junior colleagues.
What We Offer
• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-paced, high-growth environment.
• Hands-on exposure to CRM systems, marketing analytics, and operations management.
• Continuous learning and career growth in sales operations, automation, and data analytics
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