CRM Operation Analyst

4 days ago


Koramangala, Karnataka, India Bhash Software Lab Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company: Bhash Software Labs Pvt. Ltd.

Location: Koramangala, Bengaluru

Experience: 2 years

Employment Type: Full-time

About the Role

Bhash Software Labs is seeking an experienced and detail-oriented CRM Operations Analyst to manage

and optimize CRM processes, ensure data accuracy, and support sales operations. This role requires

analytical thinking, strong coordination skills, and a proactive approach to improving conversion and revenue

performance.

Key Responsibilities


• Manage and oversee day-to-day CRM operations, ensuring lead and customer data accuracy.


• Handle end-to-end lead management, optimizing CRM workflows for better conversion rates.


• Collaborate with Sales, HR, Finance, and Operations teams to streamline business processes.


• Mentor and guide junior team members in CRM tasks and daily operations.


• Generate and track monthly revenue performance from WhatsApp marketing (fresh and recharge leads).


• Build dashboards, reports, and trackers for internal performance and management reviews.


• Support team onboarding, training, and performance evaluation.


• Execute and optimize WhatsApp marketing campaigns for lead engagement.


• Help reduce marketing costs by effectively leveraging existing and old leads.

Key Skills & Requirements


• 2 years of experience in CRM management, data analysis, or sales operations.


• Strong proficiency in Google Sheets / Advanced Excel.


• Basic to intermediate knowledge of Python, SQL, or Tableau (preferred).


• Solid understanding of CRM systems and data analytics workflows.


• Excellent communication, coordination, and problem-solving abilities.


• Proven ability to manage multiple tasks and mentor junior colleagues.

What We Offer


• Competitive salary and performance-based incentives.


• Opportunity to work in a fast-paced, high-growth environment.


• Hands-on exposure to CRM systems, marketing analytics, and operations management.


• Continuous learning and career growth in sales operations, automation, and data analytics



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