
Regional Coordinator
1 week ago
**Job Summary**:
**Key Responsibilities**:
- Coordinate day-to-day field activities across assigned locations.
- Assign and monitor service calls to field engineers.
- Ensure SLA compliance and daily call closure reporting.
- Support engineers with troubleshooting, escalations, and spare part follow-ups.
- Maintain daily reports on calls, closures, escalations, and delays.
- Handle regional coordination with OEM (e.g., Dell, HP, Lenovo) or service partners.
- Maintain MIS reports and dashboards related to field operations.
- Conduct periodic reviews with engineers and provide performance inputs.
- Ensure availability of manpower and tools (laptops, bike, uniforms, ID cards).
- Act as the first point of escalation for customer complaints in the region.
**Key Requirements**:
- Graduate or Diploma (preferred in Engineering/IT).
- **3-6 years of experience** in field operations or service coordination.
- Prior experience in **laptop hardware, AMC, or IT support**.
- Strong in team handling, call allocation, and service tracking.
- Good communication, coordination, and reporting skills.
- Basic understanding of service CRM tools and Excel.
**Preferred**:
- Experience working with **OEMs like Dell, HP, Lenovo** or IT field service providers.
- Ability to travel within the assigned region as required.
**Job Types**: Full-time, Contractual / Temporary
Pay: ₹20,229.78 - ₹25,564.38 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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