Regional Coordinator

6 days ago


Koramangala Bengaluru Karnataka, India TVS ELECTRONICS LIMITED Full time

**Job Summary**:
**Key Responsibilities**:

- Coordinate day-to-day field activities across assigned locations.
- Assign and monitor service calls to field engineers.
- Ensure SLA compliance and daily call closure reporting.
- Support engineers with troubleshooting, escalations, and spare part follow-ups.
- Maintain daily reports on calls, closures, escalations, and delays.
- Handle regional coordination with OEM (e.g., Dell, HP, Lenovo) or service partners.
- Maintain MIS reports and dashboards related to field operations.
- Conduct periodic reviews with engineers and provide performance inputs.
- Ensure availability of manpower and tools (laptops, bike, uniforms, ID cards).
- Act as the first point of escalation for customer complaints in the region.

**Key Requirements**:

- Graduate or Diploma (preferred in Engineering/IT).
- **3-6 years of experience** in field operations or service coordination.
- Prior experience in **laptop hardware, AMC, or IT support**.
- Strong in team handling, call allocation, and service tracking.
- Good communication, coordination, and reporting skills.
- Basic understanding of service CRM tools and Excel.

**Preferred**:

- Experience working with **OEMs like Dell, HP, Lenovo** or IT field service providers.
- Ability to travel within the assigned region as required.

**Job Types**: Full-time, Contractual / Temporary

Pay: ₹20,229.78 - ₹25,564.38 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person



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