Sales Executive Student Counsellor

**Job Description - Sales Executive cum Student Counsellor**

**Department**: Admissions & Business Development
**Location**: Whitecaps International School of Pastry, Bengaluru
**Experience**: 3+ years in Education/Admissions Counselling & Sales
**Reporting to**: Head - Business Development

**About Whitecaps International School of Pastry**

Whitecaps is India’s premier institute for pastry and culinary arts, known for **world-class chef mentors, international exposure, and premium learning programs**. We are looking for a passionate **Sales Executive cum Student Counsellor** who can combine **admissions expertise with empathetic student guidance** to help aspiring chefs build their careers with us.

**Key Result Areas (KRAs) & KPIs1. Student Admissions & Sales**
- Achieve **10-15 monthly enrollments** across Diploma, CE, and Workshop programs.
- Maintain a **30%+ counselling-to-enrollment conversion rate**.
- Ensure **95%+ fee collection compliance** within deadlines.

**2. Lead & Enquiry Management**
- Respond to enquiries within **10 minutes during working hours**.
- Ensure **100% CRM hygiene (Zoho)** with updated lead stages and follow-ups.

**3. Counselling Quality**
- Conduct structured counselling sessions aligning **student goals with Whitecaps programs**.
- Maintain **student satisfaction score of ≥4.5/5**.
- Provide accurate information on **courses, fees, financial options, and career outcomes**.

**4. Student Relationship & Nurturing**
- Support onboarding, orientation, and **first-week check-ins** for enrolled students.
- Reactivate **15% of cold leads** every month.

**5. Events & Outreach**
- Participate in **2-3 outreach/engagement events** per month (workshops, webinars, open houses).
- Generate **≥15% conversions** from event leads.

**6. Reporting & Coordination**
- Submit **weekly funnel & conversion reports** (lead source, conversion %, drop reasons).
- Share insights with marketing on **student objections & feedback**.
- Coordinate with **chefs/operations team** for demo classes, visits, and onboarding.

**What We’re Looking For**
- Strong **counselling & objection-handling skills**.
- Fluency in **English, Hindi, and one South Indian language** (Kannada/Tamil/Telugu/Malayalam).
- Proven track record in **sales/admissions (education, edtech, or training sector)**.
- Tech-savvy with **CRM (Zoho preferred), WhatsApp Business, Google Docs/Sheets**.

**Why Join Whitecaps?**

✨ Work with **renowned pastry chefs** and be part of India’s leading culinary school.
✨ Attractive **performance-based incentives** in addition to fixed salary.
✨ Opportunity to **grow into Senior Counsellor/Managerial roles**.
✨ Be at the forefront of **premium culinary education and student success stories**.

**Compensation**
- Competitive fixed salary + **performance-linked incentives**.
- Additional benefits: Professional development, exposure to international pastry events, and employee discounts on select workshops.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Education counselling and sales: 3 years (required)

**Language**:

- English, Tamil, Malayalam, Kannada and Hindi (required)

**Location**:

- Koramangala, Bengaluru, Karnataka (required)

Willingness to travel:

- 50% (required)

Work Location: In person