
Sales Executive Student Counsellor
2 hours ago
**Job Description - Sales Executive cum Student Counsellor**
**Department**: Admissions & Business Development
**Location**: Whitecaps International School of Pastry, Bengaluru
**Experience**: 3+ years in Education/Admissions Counselling & Sales
**Reporting to**: Head - Business Development
**About Whitecaps International School of Pastry**
Whitecaps is India’s premier institute for pastry and culinary arts, known for **world-class chef mentors, international exposure, and premium learning programs**. We are looking for a passionate **Sales Executive cum Student Counsellor** who can combine **admissions expertise with empathetic student guidance** to help aspiring chefs build their careers with us.
**Key Result Areas (KRAs) & KPIs1. Student Admissions & Sales**
- Achieve **10-15 monthly enrollments** across Diploma, CE, and Workshop programs.
- Maintain a **30%+ counselling-to-enrollment conversion rate**.
- Ensure **95%+ fee collection compliance** within deadlines.
**2. Lead & Enquiry Management**
- Respond to enquiries within **10 minutes during working hours**.
- Ensure **100% CRM hygiene (Zoho)** with updated lead stages and follow-ups.
**3. Counselling Quality**
- Conduct structured counselling sessions aligning **student goals with Whitecaps programs**.
- Maintain **student satisfaction score of ≥4.5/5**.
- Provide accurate information on **courses, fees, financial options, and career outcomes**.
**4. Student Relationship & Nurturing**
- Support onboarding, orientation, and **first-week check-ins** for enrolled students.
- Reactivate **15% of cold leads** every month.
**5. Events & Outreach**
- Participate in **2-3 outreach/engagement events** per month (workshops, webinars, open houses).
- Generate **≥15% conversions** from event leads.
**6. Reporting & Coordination**
- Submit **weekly funnel & conversion reports** (lead source, conversion %, drop reasons).
- Share insights with marketing on **student objections & feedback**.
- Coordinate with **chefs/operations team** for demo classes, visits, and onboarding.
**What We’re Looking For**
- Strong **counselling & objection-handling skills**.
- Fluency in **English, Hindi, and one South Indian language** (Kannada/Tamil/Telugu/Malayalam).
- Proven track record in **sales/admissions (education, edtech, or training sector)**.
- Tech-savvy with **CRM (Zoho preferred), WhatsApp Business, Google Docs/Sheets**.
**Why Join Whitecaps?**
✨ Work with **renowned pastry chefs** and be part of India’s leading culinary school.
✨ Attractive **performance-based incentives** in addition to fixed salary.
✨ Opportunity to **grow into Senior Counsellor/Managerial roles**.
✨ Be at the forefront of **premium culinary education and student success stories**.
**Compensation**
- Competitive fixed salary + **performance-linked incentives**.
- Additional benefits: Professional development, exposure to international pastry events, and employee discounts on select workshops.
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Education counselling and sales: 3 years (required)
**Language**:
- English, Tamil, Malayalam, Kannada and Hindi (required)
**Location**:
- Koramangala, Bengaluru, Karnataka (required)
Willingness to travel:
- 50% (required)
Work Location: In person
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