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Student Counsellor

3 weeks ago

Bengaluru, India Scaler Academy Full time

**About the role - Student Counsellor**

Key responsibilities:

- Proactively reach out to learners with low adherence and inactivity.
- Help address their concerns and limitations and carve out workable solutions for the learners.
- Being able to problem solve on the go with the learners and assist them in building action plans.
- Coordinate with other teams to provide swift resolution.
- Listen and act as active stakeholders to bring about mutual success for the learners and Scaler.
- Collecting feedback from students & stakeholders and float them to senior management to reduce recurrence and future dropoff from other learners.
- Execute and deliver process adherence as laid down by the management, keeping proactive outreach in mind.

**Required Skills and Qualifications**:

- Bachelor's degree in a relevant field or equivalent work experience.
- More than 1.5 years of experience in customer relations, customer support, or a related role.
- Exposure to voice support is mandatory.
- Excellent communication skills coupled with being able to listen, in detail and carefully.
- Empathetic and customer-focused with the ability to defuse challenging situations.
- Detail-oriented with strong organizational and documentation skills.
- A ‘get-it-done’ rather than a ‘wait-for-perfection’ attitude.

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (required)

Ability to Commute:

- Bengaluru Urban, Karnataka (required)

Ability to Relocate:

- Bengaluru Urban, Karnataka: Relocate before starting work (required)