Quality Analyst

Job Title: Quality Analyst – Business Development Team

Location: Bangalore, Koramangala

Experience: Minimum 1 year in Inside Sales/Business Development (US/UK Markets)

Department: Business Development

Job Overview:

We are seeking a detail-oriented Quality Analyst to support our Business Development team

in ensuring the highest level of performance, communication standards, and client

engagement. This role will play a crucial part in enhancing team effectiveness, monitoring

lead engagement quality, and identifying areas for continuous improvement in our business

development practices.

Key Responsibilities:

• Monitor and evaluate BD team interactions (calls, emails, proposals) to ensure

adherence to sales processes, communication standards, and overall client

experience.

• Audit discovery calls, presentations, and follow-ups to assess alignment with business

goals and customer needs.

• Review and assess proposal responses and RFP documentation for quality,

customization, and value proposition.

• Collaborate with BD team members to enhance outreach strategies, pipeline

management, and client nurturing efforts.

• Identify training needs and conduct feedback sessions to improve performance

metrics and communication effectiveness.

• Track KPIs and conversion metrics to analyze trends, spot gaps, and implement

corrective measures.

• Provide inputs on sales strategy refinement and help maintain best practices across

outreach, negotiation, and closing activities.

• Maintain documentation of quality standards, audit outcomes, and improvement

initiatives.

• Support in ensuring that CRM and lead tracking systems are accurately updated and

maintained.

Knowledge, Skills & Abilities:

• Minimum 1 year of experience in inside sales or business development for the US/UK

market with revenue-based responsibilities.

• Strong understanding of sales pipelines and lead management across

short/mid/long-term goals.

• Excellent written and verbal communication skills with the ability to assess and

enhance BD team interactions.

• Skilled in client discovery and proposal review with a strategic, empathetic mindset.

• Exceptional proficiency in Microsoft Suite (Word, PowerPoint, Excel, Outlook).

• Proven ability to work independently and as part of a collaborative, target-driven

team.

• High attention to detail and a commitment to continuous quality improvement.

• Understanding of B2B industry trends, market dynamics, and customer drivers.

Job Types: Full-time, Permanent

Pay: ₹25, ₹58,000.00 per month

Benefits:

• Health insurance

Work Location: In person

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