Customer Service Executive

2 weeks ago

Bhopal, Madhya Pradesh, India Hexaware Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

At Hexaware, we're a global technology and business process services company with over 31,600 Hexawarians dedicated to creating smiles through the power of great people and technology. With 58 offices across 28 countries, we help enterprises worldwide with their digital transformation journey. As an employer, we prioritize our people, diversity, inclusivity, and growth through robust learning and development programs. Our innovative culture aims to become the world's most loved digital transformation partner.

Role Description


• Ability to effectively communicate his/her thoughts in a well-organized manner


• Excellent, live writing skills. Example: Ability to type a minimum of 30 words per minute with few grammatical errors in a back-and-forth conversation with a customer.


• Friendly and upbeat style


• Ability to handle difficult or irate customers effectively


• Ability to set expectations and deliver information in a positive and articulate way


• Investigates and takes action to meet customer's needs


• Solves routine problems effectively, gathering the information necessary from the customer


• Applies systematic approach to solving problems


• Professional and positive in interactions with others and is able to establish rapport quickly


• Treats others with courtesy and respect


• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.

Designation :
Executive

Profile :
Customer Service

Domain
: E-Commerce

Tenure
: Full-Time

Base Location
: Bhopal

Skills
: Good English Communication

Shift Timings :
Rotational Shifts

Weekly Offs
: 2 Rotational

Eligibility

1.Graduate/Final Year

  1. Fresher or Experience

Interview Rounds-

  • HR Round
  • Ops Round
  • Typing Test
  • Versant Test

Contact Person - Akanksha Chouksey

Contact Number

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