Customer Support Executive in Bhopal

1 day ago

Bhopal, Madhya Pradesh, India ALANNA Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints professionally.

Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via call, email, live chat, and social media.
  • Identify and assess customers' needs to provide accurate and timely solutions.
  • Resolve customer complaints by gathering relevant information, investigating the issue, and implementing effective resolutions.
  • Collaborate with other departments or escalate complex concerns to ensure timely closure.
  • Maintain detailed and accurate records of customer interactions and transactions in the system.
  • Provide product information, technical assistance, and troubleshooting guidance.
  • Assist customers with order placements, returns, refunds, and exchanges in adherence to company policies.
  • Minimize RTO (Return to Origin) costs by proactively resolving post-delivery queries and return order statuses.
  • Identify opportunities for improving customer satisfaction and share constructive feedback for product/service enhancement.
  • Stay updated on product features, updates, and industry trends to effectively assist custom.

Requirements

  • Proven experience in a customer support or similar role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly.
  • Strong problem-solving and analytical skills to evaluate and resolve customer concerns.
  • Ability to multitask, prioritize workload, and manage time effectively.
  • High attention to detail and strong organizational skills.
  • A positive attitude with a genuine passion for delivering exceptional customer service.
  • Must have access to and bring a personal laptop to work.

Why Join Us?

Join our dynamic customer service team and help deliver an outstanding experience to our valued customers. If you're someone who thrives on solving problems and ensuring customer delight, apply now and be part of our journey toward continued customer satisfaction and success.

About Company: We are India's first specialized lip care brand. We understand that there is no other body part like lips, hence it requires special attention. And thus, we decided to just focus on lips and make specialized lip care products for all your lip care needs. But just making lip care products like any other brand does not make us specialized. Our carefully developed formulation does. Our in-depth study of lips properties and finding the apt ingredients to resolve issues. We source the finest of ingredients across the world to develop the best quality of products.

Your lips might need nourishment, treatment, or styling, we offer products in all lip care categories with a complete regime-based product line. We understand that everyone has a different budget, but all lips deserve special care and attention. So, we make sure to offer products in all price segments. Your pocket should not restrict you to take the best care of your lips. We are a USFDA approved entity.

  • Digital Marketing Internship in Bhopal

    2 weeks ago

    Bhopal, Madhya Pradesh, India CAREER COLLEGE BHOPAL Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Develop engaging content—including text, visuals, and multimedia—aligned with our brand voice and organizational goals.Collaborate with the creative team to brainstorm, plan, and refine content ideas for various platforms such as social media, websites, and marketing materials.Edit and proofread content, ensuring it meets quality standards and brand...

  • Customer Support Executive

    7 days ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time

    Company DescriptionMagnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000+ staff. We specialize in BPO-BPM services, Contact Centers (Voice/Non-Voice, Email, Chat, Inbound/Outbound), HRO, IT solutions, Utility & Security Management, and Operations & Maintenance. With 1200+...

  • Customer Support Executive

    3 days ago

    Bhopal, Madhya Pradesh, India PPreet Consultancy Full time

    " Hiring – Customer Support Executive (Healthcare Process) Location: Bhopal (Work From Office) Salary: ₹19,000/monthProcess: Chat & VoiceEligibility: Graduation mandatory | Freshers & experiencedShifts: 9-hour rotational (8 AM – 12 Midnight)Skills: Good communication & basic computer knowledge Interview: Walk-in only Location: Bhopal"

  • Customer Care Executive

    3 days ago

    Bhopal, Madhya Pradesh, India Raj Packliners, Bhopal (Raj Group) Full time

    Customer Care Executive – Raj Group, BhopalExperience: 2 YearsLocation: BhopalJob ResponsibilitiesHandle customer calls, emails & walk-ins.Resolve queries related to bookings, payments & documentation.Maintain customer records and update CRM.Coordinate with sales, accounts & site teams.Assist in agreement, registration & possession processes.Prepare daily...

  • Bhopal

    2 weeks ago

    Bhopal, Madhya Pradesh, India Green Digital Kranti Team ai women empowerment Full time

    Hiring: Social Media Marketing ExecutiveLocation: Gandhinagar, BhopalSalary: ₹10,000 – ₹15,000 per month (editable)Job Type: Full-TimeKey Responsibilities:Create and manage posts on Instagram, Facebook & other platformsHandle daily content, reels, captions, and engagementRun basic ad campaigns and monitor performanceIncrease brand reach, followers, and...

  • Bhopal

    3 days ago

    Bhopal, Madhya Pradesh, India Admire Logistics Full time

    Job Opening: Sales & Distribution Engineer (Freshers)Location: BhopalQualification: B.Tech / Diploma in Mechanical or Electrical Engineering (Freshers)About the Role:We are looking for enthusiastic and energetic fresh engineering graduates to join our Sales & Distribution team in Bhopal. This role is ideal for candidates who are eager to build a strong...

  • Customer Support Executive

    3 days ago

    Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time

    Company DescriptionTechnotask Business Solutions Pvt Ltd, established in March 2020, is committed to transforming customer experiences through innovative, omnichannel solutions. With 13 centers across India, Egypt, and the UAE, and a diverse team in the UK, USA, KSA, and Columbia, Technotask has serviced over 20 global clients across various industries. The...

  • Customer Support Executive

    1 week ago

    Bhopal, Madhya Pradesh, India Visko Real Estate Pvt Ltd Full time

    Hiring Alert – (Customer Support Executive)Location: BhopalJob Type: Full-Time (Work from Office)Role:Handle inbound customer calls for Airtel Black servicesResolve queries and ensure customer satisfactionMaintain proper call recordsEligibility:Graduation is mandatoryfresher experience bothGood communication skillsShifts:Male: RotationalFemale: Between...

  • Customer Support Executive

    2 weeks ago

    Bhopal, Madhya Pradesh, India BDart Technologies Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Join us and be a part of an exciting teamWe are looking for freshers and experienced candidates to join our Domestic Voice Process (English) team with strong communication skills.Designation: Executive – Customer SupportProfile: Domestic Voice ProcessShift: 5 Days Rotational (2 Weekly Offs)Work Mode: Work from Office – Bhopal (M.P.)Eligibility &...

  • Sales Executive

    3 days ago

    Bhopal, Madhya Pradesh, India Raj Packliners, Bhopal (Raj Group) Full time

    Job Title: Sales ExecutiveCompany: Raj Group, BhopalExperience: 2 YearsLocation: BhopalJob ResponsibilitiesGenerate leads through calls, visits, and referrals.Handle customer inquiries and conduct site visits.Present project details and convert leads into bookings.Maintain follow-ups with prospective clients.Achieve monthly sales targets.Coordinate with...