Guest Service Associate

20 hours ago

Puducherry, Puducherry, India VILLA SHANTHI Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Responsibilities:

  • Always greet and welcome guests promptly in a warm and friendly manner.
  • Always thank and give fond farewell to guests conveying anticipation for their next visit.
  • Assist guests with table reservations.
  • Assist guests while seating.
  • Ensure guests are serviced within the specified time.
  • Has a good knowledge of menu and presentation standards.
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Able to answer any questions regarding the menu and assist with menu selections.
  • Able to anticipate any unexpected guest need and react promptly and tactfully.
  • Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
  • Serve food courses and beverages to guests.
  • Set tables according to the type of event and service standards.
  • Record transactions/orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Check with guests to ensure satisfaction with each food course and beverage.
  • Responsible for clearing, collecting, and returning food and beverage items to the proper area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
  • Present accurate final bill to guests and process payment.
  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
  • Ensures that hotel brand standards and SOPs are consistently implemented.
  • Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
  • Completes the daily responsibilities that are set for each shift.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Take an active role in coaching and developing junior staff.
  • Any other duties related to food and beverage service assigned by the manager.

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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